Cases Specialist (Talent pool)

1 month ago
Full-time
Mid Level
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Open, manage, and follow up on Amazon Seller Support cases across multiple client accounts.
  • Handle inventory reconciliation, FBA reimbursements, listing reinstatements, shipment discrepancies, and account issues.
  • Write clear case submissions, escalate issues, and pursue successful resolutions.
  • Track open cases in internal systems and ensure timely follow-up and closure.
  • Submit and manage reimbursement claims for lost, damaged, or miscounted inventory.
  • Identify recurring issue patterns and share findings with account managers and operations leads.
  • Coordinate with listing and account health teams on cross-functional issues.
  • Maintain detailed case histories, resolutions, and recovery records for client reporting.
  • Keep current with Amazon policies, support processes, and escalation paths.
  • Provide clients and internal teams with case updates and expected resolution timelines.

Requirements

  • 3 years of experience with Amazon Seller Central, focused on case management.
  • Strong professional written communication and English verbal communication skills.
  • Familiarity with Amazon FBA shipments, inventory management, and reimbursements.
  • Ability to manage a high volume of cases across multiple accounts.
  • Strong attention to detail, organization, persistence, and problem-solving skills.
  • Proficiency with tracking tools and spreadsheets for case documentation.
  • Reliable internet connection and a quiet, professional work environment.
  • Availability to work US time zones and comfort working as an independent contractor.
  • Experience with FBA reimbursement tools such as GETIDA or Helium 10 Refund Genie (preferred).
  • Familiarity with Vendor Central, Brand Registry, IP-related cases, ecommerce operations, managed services, or Amazon escalation structures (preferred).

Benefits

  • Remote work from anywhere in a global team.
  • Opportunities for professional growth and role development.
  • Innovative, data-driven work culture.
  • Salary in USD based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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