Director, Technology Delivery

1 month ago
Full-time
Lead
Project and Program Management
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990

Description

  • Own technical execution from post-discovery handoff through build, launch, hypercare, and ongoing run support.
  • Set and govern delivery plans, including scope, milestones, technical dependencies, and delivery timing.
  • Serve as the single technical escalation point for implementation and run issues.
  • Lead cross-functional coordination across Product, Engineering, QA, and Client Services.
  • Run daily and weekly operating rhythms such as standups, risk reviews, and release or incident readouts.
  • Lead incident triage, coordinate diagnostics, and drive issues through root cause analysis and corrective action.
  • Track recurring defects and ensure they are resolved through systemic fixes.
  • Govern platform health, technical readiness, and operational stability for live programs.
  • Lead go-live readiness activities, including cutover planning, rollback paths, data migration checks, and production access controls.
  • Monitor delivery KPIs, SLA dashboards, and promotion or campaign health, and surface risks and corrective actions to stakeholders.

Requirements

  • 10+ years of experience in technical delivery, platform implementation, or operations leadership in complex integrated environments.
  • Demonstrated ownership of implementation-to-run lifecycles, including incident leadership and root cause analysis.
  • Broad technical fluency across cloud or infrastructure, data or integrations, and application architecture.
  • Ability to engage enterprise clients and executives; experience with large enterprise programs is a plus, including Fortune 50, 100, or 500 organizations.
  • Familiarity with modern application stacks and integration patterns such as APIs, SOA, Java, .NET, and SQL.
  • Experience with SDLC and Agile practices.
  • Bonus experience in marketing technology, loyalty, analytics, campaign management, or data marts and warehousing.
  • Ability to build and maintain operational dashboards, readiness documentation, and reporting for internal teams and clients.

Benefits

  • Flexible remote work environment.
  • Flexible Time Off to recharge when needed.
  • Nine company-wide holidays.
  • A diverse suite of benefits supporting growth, development, and personal well-being.
  • Opportunity to work with recognized brands in a collaborative, growth-focused culture.
  • Employment at a Top Workplace in the USA and Top Remote Workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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