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Director, Client Services

3 days, 20 hours ago
United States
Full-time
Executive
Account Manager
Sales and Business Development
Apply Now
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990
View All Jobs 14

Description

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights and market intelligence into actionable recommendations that optimize program ROI and member engagement.
  • Build and maintain senior-level client relationships and act as a trusted advisor while navigating organizational dynamics and anticipating risks.
  • Identify and co-create opportunities for organic growth across services, technology, and analytics to enhance client competitive advantage.
  • Orchestrate cross-functional delivery by partnering with Technology, Product, Decision Science, and Strategy teams and influence internal priorities based on client needs.
  • Manage account-level budgets and profitability, including revenue forecasting and resource allocation.
  • Lead, mentor, and develop team members; foster a culture of accountability, continuous improvement, and high performance.
  • Monitor industry trends and competitor programs to inform strategic recommendations and guide the evolution of client loyalty programs.

Requirements

  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Experience managing budgets, forecasting revenue, and driving growth within client portfolios.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
  • Demonstrated experience translating insights into actionable program recommendations and measuring program performance.

Benefits

  • Flexible remote work environment with the ability to join from various U.S. locations.
  • Flexible Time Off to recharge when needed.
  • Nine company-wide holidays.
  • A suite of benefits prioritizing growth, development, and personal well-being (learning and development and wellness support).
  • Values-led culture with a commitment to diversity, equity, and inclusion and a supportive workplace environment.
  • Recognition as a National Top Workplace and Top Remote Workplace (culture and employer reputation).

Interested in this position?

Apply directly on the company website

Apply Now

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