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Sr. Lead Solution Architect - AI Agents

2 hours, 10 minutes ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
JSON LLM REST API Salesforce Shopify
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 115

Description

  • Own end-to-end delivery of multi-agent implementations for enterprise customers.
  • Lead technical discovery and scope AI agent engagements by translating business requirements into delivery plans.
  • Map customer support taxonomies and define success criteria for agent builds.
  • Design, configure, and launch specialized Agents, Procedures, Guidance, and Custom Tools.
  • Integrate the customer agent with external systems such as Shopify, ERPs, CDPs, loyalty platforms, and helpdesks.
  • Test and validate agents using simulation, telemetry, and tracing to ensure performance, safety, compliance, and scalability.
  • Serve as the primary technical point of contact for customers during high-stakes build engagements.
  • Build reporting frameworks that track deflection, resolution quality, and business impact.
  • Troubleshoot complex technical issues quickly during critical customer moments.
  • Partner with Product, Engineering, Design, GTM, and Solution Architecture teams to improve the platform and standardize delivery.

Requirements

  • 8-10+ years of experience in technical, customer-facing roles such as solutions architecture, forward-deployed engineering, or technical consulting.
  • Experience operating autonomously at a Sr. Manager or Director equivalent level.
  • Track record of delivering production-grade enterprise solutions that require structured execution, testing, and iteration.
  • Experience working directly with senior technical stakeholders, VP-level Support/CX leaders, and IT Operations.
  • Strong technical foundation in APIs and integrations, including REST, webhooks, and JSON.
  • Hands-on experience configuring and integrating enterprise platforms such as Zendesk, Salesforce, Shopify, and ERPs.
  • Understanding of system-of-record workflows and how to map AI actions to traditional triggers and automations.
  • Deep conceptual understanding of agentic AI fundamentals, including multi-agent systems and Retrieval-Augmented Generation (RAG).
  • Fluency in support and CX metrics such as deflection, resolution rate, cost-to-serve, CSAT/NPS, and quality assurance frameworks.
  • Ability to translate ambiguous customer needs into deterministic implementation plans and communicate clearly with technical and non-technical audiences.
  • Experience with LLMs, OpenAI's Agent SDK, LangChain, or similar orchestration frameworks is preferred.
  • A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience, is preferred.
  • Up to 10% travel may be required.

Benefits

  • Base salary range of $168,000 to $252,000 USD for US locations.
  • Participation in the company’s annual cash bonus plan.
  • Possible equity compensation.
  • Possible sign-on payments.
  • Comprehensive health, welfare, and wellbeing benefits, based on eligibility.
  • Flexible travel requirements coordinated in advance, with up to 10% travel.
  • Support for accommodations as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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