AI Solutions Manager (San Francisco)

4 months, 2 weeks ago
Full-time
Junior
Artificial Intelligence and Machine Learning
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Build and deepen relationships with AI/ML users to drive adoption and expand usage across customer accounts.
  • Conduct discovery with customers to understand goals, present the Arize vision, and propose tailored solutions.
  • Collaborate with technical teams, including Customer Success Engineering, to resolve complex customer needs and support implementation.
  • Run customer workshops and training sessions during onboarding and when new functionality launches.
  • Lead QBRs to demonstrate account value, identify opportunities, and strengthen customer partnerships.
  • Monitor product usage across accounts to assess account health and identify risks or opportunities.
  • Partner with Account Management and Executive teams to identify upsell opportunities and align customer health strategies.
  • Relay customer feature requests to internal teams and advocate for customer needs.
  • Ensure support teams are aligned with customer requests and priorities.

Requirements

  • 3+ years of experience as a Customer Success Manager in SaaS.
  • Self-starter mindset and ability to thrive in limited-process environments.
  • Strong organizational skills with the ability to prioritize and manage multiple customer relationships.
  • Excellent communication skills and ability to foster collaboration across teams.
  • Proven ability to demo technical products and translate value into tailored customer solutions.
  • Experience working in fast-paced, customer-first environments focused on measurable results.
  • Strong team player who values collaboration and collective success.
  • Familiarity with AI/ML workflows or GenAI technologies is a plus.

Benefits

  • Estimated annual salary and variable compensation of $140,000 to $175,000.
  • Competitive equity package.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Unlimited paid time off.
  • Generous parental leave plan.
  • Mental and wellness support.
  • Remote-first work environment with office options in New York City and the San Francisco Bay Area.
  • WFH monthly stipend for co-working spaces for employees outside those office locations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

[Job-31733] Squad Leader / AI Orchestrator

CI&T 5K-10K Internet Software & Services

CI&T is seeking a Scrum Master/AI Orchestrator to govern the end-to-end software development pipeline, coordinating people and AI agents while optimizing delivery flow, quality, cost, compliance, and business value.

Agile Scrum
21 hours, 55 minutes ago

Freelance Agent Evaluation Engineer

Mindrift.ai: Be the “I” in AI Internet Software & Services

Mindrift is seeking experienced software developers for a project-based, remote opportunity creating and evaluating realistic coding tasks and tests for AI coding agents used by leading technology companies.

Cybersecurity Docker FastAPI JavaScript Kafka Machine Learning PostgreSQL Python React Redis TypeScript
22 hours, 41 minutes ago

Retail Specialist

Weekday 11-50 Construction & Engineering

Retail Specialist supporting a leading AI research organization’s GenAI team by applying real-world retail expertise to design scenarios and evaluate AI-generated outputs for accuracy and professional relevance.

22 hours, 41 minutes ago

Education Expert - Sourcing Funnel (Private)

Weekday 11-50 Construction & Engineering

An education expert will help a client develop and evaluate AI systems by translating professional educational judgment, workflows, and standards into realistic tasks, structured examples, and detailed feedback.

22 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers