Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services

Information Technology

51-250 (150)

$61M raised

16 open positions

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AI Solutions Manager (San Francisco)

5 months, 1 week ago

United States

Full-time

Junior

AI (Artificial Intelligence)

Artificial Intelligence and Machine Learning

Generative AI

Apply Now

Arize AI

IT Services

51-250

$61M raised

View All Jobs 16

Description

Build and deepen relationships with AI/ML users to drive adoption and expand usage across customer accounts.
Conduct discovery with customers to understand goals, present the Arize vision, and propose tailored solutions.
Collaborate with technical teams, including Customer Success Engineering, to resolve complex customer needs and support implementation.
Run customer workshops and training sessions during onboarding and when new functionality launches.
Lead QBRs to demonstrate account value, identify opportunities, and strengthen customer partnerships.
Monitor product usage across accounts to assess account health and identify risks or opportunities.
Partner with Account Management and Executive teams to identify upsell opportunities and align customer health strategies.
Relay customer feature requests to internal teams and advocate for customer needs.
Ensure support teams are aligned with customer requests and priorities.

Requirements

3+ years of experience as a Customer Success Manager in SaaS.
Self-starter mindset and ability to thrive in limited-process environments.
Strong organizational skills with the ability to prioritize and manage multiple customer relationships.
Excellent communication skills and ability to foster collaboration across teams.
Proven ability to demo technical products and translate value into tailored customer solutions.
Experience working in fast-paced, customer-first environments focused on measurable results.
Strong team player who values collaboration and collective success.
Familiarity with AI/ML workflows or GenAI technologies is a plus.

Benefits

Estimated annual salary and variable compensation of $140,000 to $175,000.
Competitive equity package.
Medical, dental, and vision coverage.
401(k) plan.
Unlimited paid time off.
Generous parental leave plan.
Mental and wellness support.
Remote-first work environment with office options in New York City and the San Francisco Bay Area.
WFH monthly stipend for co-working spaces for employees outside those office locations.

Interested in this position?

Apply directly on the company website

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