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Senior Customer Education Specialist (Training)

1 week, 5 days ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Tableau
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 115

Description

  • Own the adaptation and execution of educational materials created by the Curriculum Development Team.
  • Facilitate customer success and growth by driving training-related KPIs such as product adoption, feature usage, and customer retention.
  • Develop and launch 1-to-many training strategies that increase attendance and content consumption.
  • Deliver live trainings across formats ranging from 1-on-1 sessions to webinars with more than 1,000 attendees.
  • Partner with Customer Education, marketing, sales, customer success, and Curriculum Development teams to align on learning objectives and training outcomes.
  • Measure training effectiveness and iterate on curriculum based on quantitative and qualitative feedback.
  • Deliver actionable insights to stakeholders to inform curriculum updates and product roadmap decisions.
  • Transform workflows by incorporating AI into systems and ways of working.
  • Support a rapidly growing customer base with a balance of scale and customer-centric service.

Requirements

  • Experience building and nurturing customer relationships through live trainings and webinars.
  • Strong project management skills with a proven track record of delivering projects on time.
  • Excellent written and verbal communication skills across in-person, phone, video, and email channels.
  • Comfort presenting live and on camera, and creating engaging live sessions and videos.
  • Ability to analyze data using Excel, Tableau, or similar tools.
  • Background or strong interest in marketing, especially engaging DTC brands.
  • Experience using ecommerce platforms and advising customers on marketing strategy is preferred.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Strong collaboration skills and experience working on cross-functional teams.
  • Experience experimenting with AI tools or workflows and interest in learning responsible AI use.
  • Up to 10% travel may be required.

Benefits

  • Base salary range of $88,000 to $132,000 USD.
  • Eligibility for the company’s annual cash bonus plan.
  • Variable compensation / OTE for sales and customer success roles.
  • Equity and sign-on payments may be included in the total compensation package.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Supportive workplace that welcomes employees as their whole selves.
  • Accommodations available as needed for AI-related processes and interview participation.

Interested in this position?

Apply directly on the company website

Apply Now

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