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District Success Manager, Southeast

6 days, 9 hours ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
CRM
Apply Now
Khan Academy

Khan Academy

Khan Academy is a nonprofit organization dedicated to providing free, world-class education in a variety of subjects including math, art, computer programming, economics, and more. Their mission is to make high-quality educational resources accessible ...

Diversified Consumer Services
51-250
Founded 2007
$3M raised
View All Jobs 7

Description

  • Manage school district implementations with thoughtful leadership and guidance.
  • Support district use of Khan Academy Districts, interim assessments, Khan Academy Kids, and Pre-K assessment products.
  • Facilitate professional development sessions for teachers and administrators.
  • Support districts throughout the school year, including district contract renewal.
  • Analyze school district data to improve implementation support and collaboration.
  • Navigate complex stakeholder conversations, identify customer needs, and support change management.
  • Improve district success playbooks by testing new ideas and measuring results.
  • Use CRM and project management tools to drive district engagement processes.
  • Represent educator and student needs across the company.

Requirements

  • 2+ years of experience as a school administrator.
  • 4+ years of classroom teaching experience.
  • 2+ years of customer success, account management, or education-focused customer support experience.
  • Strong problem-solving skills and creative thinking.
  • Deep understanding of teachers and school districts and a passion for education.
  • Excellent communication skills across email, written documents, presentations, and verbal conversations.
  • Project management and prioritization experience managing dozens of school district accounts simultaneously.
  • Strong data analysis skills, including creating visuals and using data to tell a story.
  • Proven cross-cultural competency and inclusive leadership mindset.
  • Experience using Khan Academy in the classroom (preferred).
  • Strong coaching skills for administrators and teachers (preferred).
  • Experience analyzing qualitative and quantitative data to inform instructional practices (preferred).
  • Strong technology skills with ed tech tools, video software, live video-conferencing tools, and Google Workspace (preferred).
  • Ability to travel up to 30% of the time.
  • Must be based in the Eastern time zone, specifically the Southeast.

Benefits

  • Competitive salary with a compensation band of $96,800-$121,000 USD annually.
  • Ample paid time off.
  • 8 scheduled Wellness Days in 2026.
  • Remote-first culture with flexibility based on your time zone.
  • Generous parental leave.
  • 401(k) with 4% matching.
  • Comprehensive medical, dental, vision, and life insurance.
  • Opportunities to connect through affinity, ally, and social groups.

Interested in this position?

Apply directly on the company website

Apply Now

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