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ServiceNow CMDB Manager

1 day ago
Singapore
Full-time
Senior
Database Administrator
Database Administration
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 50

Description

  • Maintain the accuracy, consistency, and completeness of the CMDB.
  • Lead the development, implementation, and ongoing maintenance of the CMDB to support IT service management processes.
  • Define configuration management concepts, policies, procedures, and reporting standards for key stakeholders.
  • Oversee the structure of the configuration management system, including configuration items, naming standards, and relationships.
  • Supervise mapping and discovery activities related to configuration items and infrastructure.
  • Advise and support system deployments to assess and manage change impacts across configuration items.
  • Generate reports and insights from the CMDB to support decision-making and continuous improvement.
  • Educate and mentor stakeholders on configuration management services and practices.
  • Support incident, problem, and change management through improved CMDB data and governance.
  • Help optimize asset utilization, reduce risk, and align infrastructure with business goals.

Requirements

  • 5+ years of proven experience managing a CMDB in ServiceNow.
  • Experience building a CMDB in the technology industry or within technical groups in a large, global organisation.
  • Experience with ServiceNow configuration management and Service Mapping.
  • Strong understanding of IT infrastructure and data management principles.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

Benefits

  • 18 days of paid annual leave.
  • Family care leave.
  • Enhanced sick leave.
  • Training opportunities.
  • Flexi benefits.
  • Employee Share Purchase Plan.
  • Comprehensive medical insurance coverage, including dental.
  • Employee Assistance Program (EAP) for personal and work-related support.

Interested in this position?

Apply directly on the company website

Apply Now

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