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Account Manager - Player Engagement

15 hours, 59 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
5001+
Founded 1998
View All Jobs 4

Description

  • Develop and execute enterprise account plans to increase share of wallet and identify whitespace opportunities.
  • Grow adoption of Player Engagement services in partnership with product and customer success teams.
  • Serve as the primary contact for customer health, account strategy, legal and billing discussions, and Helpshift platform and service usage.
  • Collaborate with production teams to protect account revenue.
  • Respond to customer RFIs and RFPs.
  • Use game-industry networks to create new opportunities for Player Engagement services within accounts.
  • Report weekly, monthly, and quarterly on pipeline opportunities and progress toward revenue goals.
  • Align internal teams around account strategies and customer objectives.
  • Build relationships with senior client stakeholders and act as a trusted advisor.

Requirements

  • At least 3 years of account management experience supporting game-industry customers.
  • Experience engaging game publishers at executive level, including CxO, Studio Head, SVP, and VP stakeholders.
  • Proven experience managing and growing an existing book of business exceeding $20M ACV.
  • Experience selling to or working within the Player Engagement ecosystem.
  • Strong critical thinking, commercial creativity, and process-driven execution.
  • Data-driven approach and ability to work through ambiguity.
  • High attention to detail and ability to serve as a trusted customer advisor.
  • Excellent written and verbal communication skills.
  • Self-motivated and able to thrive in a remote work environment.
  • Willingness to travel as required.

Benefits

  • Permanent, full-time remote role in America.
  • Fully online recruitment process.
  • Equal-opportunity workplace policy.

Interested in this position?

Apply directly on the company website

Apply Now

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