Customer Success Coordinator (Canada) - SaaS/IoT, Sales Support + Customer

1 month ago
Full-time
Junior
Customer and Technical Support
Keycafe

Keycafe

Keycafe offers a smart key management system for rental property managers, auto dealers, and more, saving time and streamlining key access for efficient operations in various industries.

Real Estate
11-50
Founded 2013

Description

  • Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
  • Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
  • Build trust by listening to customers, uncovering needs, and positioning Keycafe solutions effectively.
  • Negotiate renewals and close expansion deals, encouraging referrals and reviews.
  • Track, analyze, and report on customer metrics to identify risks and opportunities.
  • Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
  • Plan, organize, and execute outreach independently with discipline and precision.
  • Manage your own workflow and priorities in a remote, results-driven environment.

Requirements

  • 2+ years of customer success, account management, or sales experience.
  • Confident, clear communicator with excellent English (verbal and written).
  • Highly organized, disciplined, and able to self-manage in a remote environment.
  • Strong analytical and mathematical aptitude to manage customer expenses and upgrades.
  • Entrepreneurial mindset and motivation by commission-based compensation and personal accountability.
  • Collaborative and adaptable, comfortable working across departments.
  • Willingness to work in a commission-based role with direct impact on earnings.
  • Bachelor’s degree in business, communications, or related field (nice to have).
  • SaaS/IoT experience or familiarity with subscription-based business models and prior customer advocacy success (nice to have).

Benefits

  • Base salary plus uncapped commission with expected OTE of C$70,000–C$90,000.
  • Fully remote role with flexibility to manage your own schedule.
  • Great team culture with global collaboration and knowledge sharing.
  • Training and professional development opportunities.
  • Opportunity to work at a fast-scaling global SaaS/IoT company with tangible real-world impact.

Interested in this position?

Apply directly on the company website

Apply Now

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