Customer Service Representative (French/English) - Tech, Remote

3 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Keycafe

Keycafe

Keycafe offers a smart key management system for rental property managers, auto dealers, and more, saving time and streamlining key access for efficient operations in various industries.

Real Estate
11-50
Founded 2013

Description

  • Provide prompt, friendly, and accurate customer support in English and French across phone, chat, and email.
  • Troubleshoot software and hardware issues and escalate complex cases when needed.
  • Manage and prioritize multiple support tickets in a high-volume environment.
  • Guide customers through setup, configuration, and feature use of the SmartBox system.
  • Document solutions and identify recurring technical issues for process improvement.
  • Collaborate with internal teams to ensure customer feedback informs product improvements.
  • Participate in support projects to improve tools, workflows, and the knowledge base.
  • Maintain calm, professionalism, and reliability when handling urgent or escalated customer situations.

Requirements

  • Fluent bilingual proficiency in French and English, with excellent written and spoken communication in both languages.
  • 2+ years of customer service experience, preferably in technical support or a SaaS environment.
  • Proven ability to troubleshoot software and hardware issues logically and efficiently.
  • Strong multitasking ability to handle phone, email, and chat channels simultaneously.
  • Reliable, self-motivated, and able to work effectively with minimal supervision.
  • Excellent typing speed and accuracy for chat-based support.
  • Calm, empathetic, and professional demeanor in high-pressure or escalated interactions.
  • Bachelor’s degree in Computer Science, Communications, or a related field.
  • Experience with B2B customers or enterprise support is preferred.
  • Familiarity with Zendesk, Slack, or similar tools is preferred.
  • Comfort adapting to new technologies and AI-enhanced support systems is preferred.

Benefits

  • EUR 950 to 1100 per month OTE, with a 60% base / 40% performance mix.
  • Great team culture with strong collaboration and training support.
  • Career development opportunities within a global SaaS/IoT company.
  • Opportunity to make a global impact supporting innovative hardware and software solutions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Technical Support Engineer

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is seeking a Senior Technical Support Engineer to resolve complex customer issues in a global support organization, with a focus on regulated and sovereign cloud environments.

AWS Bash DNS Docker Kubernetes Linux Python SIEM TCP/IP Unix
18 hours, 32 minutes ago

L2 Technical Support Engineer

OPSWAT 251-1K Internet Software & Services

OPSWAT is hiring a Tier 2 Technical Support Engineer to join its Customer Support team and resolve complex escalated issues for critical infrastructure cybersecurity customers.

Ansible AWS Bash CI/CD Cisco Cybersecurity Docker ELK Stack GCP Juniper Kubernetes Linux MongoDB MySQL PowerShell Prometheus Python Terraform Windows Server Zipkin
18 hours, 32 minutes ago

Patient Outreach Specialist Pharmacy Technician

Shields Health Solutions 1K-5K Health Care Providers & Services

Shields Health Solutions is hiring a pharmacy technician to support Eastern Time Zone specialty pharmacy outreach by enrolling eligible patients, explaining program services, and managing related patient and medication information.

18 hours, 32 minutes ago

Spanish Bilingual Call Center Pharmacy Technician Florida License Required

Shields Health Solutions 1K-5K Health Care Providers & Services

Shields Health Solutions is hiring a remote Patient Engagement Specialist to support refill coordination, patient communication, and pharmacy claim processing for Eastern Time Zone operations.

18 hours, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers