Spanish Bilingual Call Center Pharmacy Technician Florida License Required

1 month ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
  • Make outbound patient refill calls and complete refill requests.
  • Answer, resolve, and triage inbound patient and stakeholder inquiries.
  • Clarify prescription orders with pharmacists and/or clinicians as needed.
  • Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
  • Manage, organize, and update data using database applications.
  • Support process improvement initiatives and recommend operational changes.
  • Maintain confidential information and protect sensitive patient data.
  • Communicate with patients, providers, pharmacies, and internal teams as a point of contact.
  • Perform other duties as assigned.

Requirements

  • Active national pharmacy technician certification required (PTCB or NHA/ExCPT).
  • State registration as a pharmacy technician required.
  • 1-3 years of pharmacy technician experience adjudicating claims.
  • High school diploma or GED required.
  • Experience managing refills, working in a specialty pharmacy, and working with clinical care teams preferred.
  • Remote work experience preferred.
  • Strong interpersonal and phone communication skills required.
  • Proficiency in Microsoft Office, especially Excel and Word, required.
  • Ability to work an 8-hour shift between 8:00 AM and 7:30 PM ET, with possible overtime and weekend hours.
  • Fluency in Spanish and English required.

Benefits

  • Hourly pay range of $20.00 to $23.00.
  • Remote work location.
  • Equal employment opportunity and inclusive hiring practices.
  • Accommodation support during the application and interview process.
  • Opportunity for overtime and flexible shift scheduling.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Specialist

The Everway Company Internet Software & Services

Everway is hiring a Customer Support Specialist to help customers across chat, phone, and email troubleshoot products, manage subscriptions, and access effective self-service support in a neuroinclusive technology company.

CRM Salesforce
22 minutes ago

Work From Home - Break Free of the 9-5

Global Elite Empire Consultants is recruiting for a remote client service leadership role focused on delivering strong customer experiences and leading teams while supporting flexible work arrangements and professional growth.

52 minutes ago

Work From Home - Customer Care Specialist

Global Elite Empire Consultants is hiring remote client benefits representatives to guide interested clients through benefit options and enrollment while building relationships and growing through performance.

52 minutes ago

Work From Home - Benefits Services Representative

Client service leadership role recruited by Global Elite Empire Consultants, focused on leading teams and delivering exceptional customer experiences in a flexible, work-from-home environment.

52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers