Spanish Bilingual Call Center Pharmacy Technician Florida License Required

1 day ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
  • Make outbound patient refill calls and complete refill requests.
  • Answer, resolve, and triage inbound patient and stakeholder inquiries.
  • Clarify prescription orders with pharmacists and/or clinicians as needed.
  • Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
  • Manage, organize, and update data using database applications.
  • Support process improvement initiatives and recommend operational changes.
  • Maintain confidential information and protect sensitive patient data.
  • Communicate with patients, providers, pharmacies, and internal teams as a point of contact.
  • Perform other duties as assigned.

Requirements

  • Active national pharmacy technician certification required (PTCB or NHA/ExCPT).
  • State registration as a pharmacy technician required.
  • 1-3 years of pharmacy technician experience adjudicating claims.
  • High school diploma or GED required.
  • Experience managing refills, working in a specialty pharmacy, and working with clinical care teams preferred.
  • Remote work experience preferred.
  • Strong interpersonal and phone communication skills required.
  • Proficiency in Microsoft Office, especially Excel and Word, required.
  • Ability to work an 8-hour shift between 8:00 AM and 7:30 PM ET, with possible overtime and weekend hours.
  • Fluency in Spanish and English required.

Benefits

  • Hourly pay range of $20.00 to $23.00.
  • Remote work location.
  • Equal employment opportunity and inclusive hiring practices.
  • Accommodation support during the application and interview process.
  • Opportunity for overtime and flexible shift scheduling.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Account Strategist - Donut Studios

New Engen 1K-5K Media

New Engen’s Donut Studios is seeking a team member to support client accounts and creative execution for digital marketing campaigns across platform-native content and performance optimization work.

Digital Marketing TikTok
36 minutes ago

Maintenance Coordinator (India)

Homeward 251-1K Real Estate

Homeward is hiring a Maintenance Coordinator to manage day-to-day property maintenance, vendor coordination, utilities, and quality control for homes under the company’s ownership.

36 minutes ago

Account Operations Associate

Agero 1K-5K Insurance

Agero is hiring an Account Operations Associate to support client accounts, resolve escalations, manage operational and financial workflows, and improve processes that drive client satisfaction and retention.

36 minutes ago

Vendor Onboarding Associate

Ondo Finance 11-50 Diversified Financial Services

Ondo Finance is seeking an Onboarding Operations specialist to manage end-to-end onboarding for exchanges, brokers, custodians, banks, and service providers supporting its products and treasury operations.

Notion
36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers