Patient Outreach Specialist Pharmacy Technician

1 month ago
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Make outbound phone calls to eligible patients to grow the specialty pharmacy patient population and enroll them in the Shields Partner Pharmacy program.
  • Educate patients on the services offered through the Shields Specialty Pharmacy Program.
  • Communicate with patients by phone and explain the value of the Shields Partner Pharmacy program.
  • Review patient EMR chart notes before calls to understand the patient’s condition and situation.
  • Identify medications that require special storage or handling, including hazardous or refrigerated medications.
  • Identify needed medication supplies such as sharps containers, needles, syringes, alcohol swabs, and band-aids.
  • Maintain patient confidentiality and protect company values.
  • Work flexible shifts within the Eastern Time Zone coverage window and occasional Saturday hours.
  • Perform other duties as assigned.

Requirements

  • Active national pharmacy technician certification (PTCB or NHA/ExCPT) required.
  • 1 year of experience as a pharmacy technician or related experience required.
  • High school diploma or GED required.
  • Bachelor's degree or PTCB/ExCPT license required.
  • Must be flexible to work an 8-hour shift between 8:00 AM and 7:30 PM ET.
  • Support Eastern Time Zone operations.
  • Strong verbal communication and phone skills.
  • Proficiency with Microsoft Office tools, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Ability to navigate the internet and web-based platforms.
  • Data entry and computer skills will be evaluated through a pre-employment assessment.
  • Preferred experience in customer service or outbound calling.
  • Ability to obtain required licensure within a mutually agreed upon timeframe, if needed.
  • Opportunity to become nationally certified within 6 months of hire through Shields classes.

Benefits

  • Training includes Shields classes to help employees become nationally certified within 6 months of hire.
  • Inclusive hiring experience with accommodation support during the application or interview process.
  • Equal employment opportunity and anti-discrimination protections.
  • Mobile text updates for job opportunities and interview scheduling with opt-out available.
  • Message and data rates may apply for recruiting text communications.

Interested in this position?

Apply directly on the company website

Apply Now

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