Professional Services Consultant - East Coast (Remote in NYC, Chicago, or Atlanta)

16 hours, 43 minutes ago
Full-time
Senior
Project and Program Management
Ketch

Ketch

Ketch provides data privacy management software through the Trust by Design Platform, empowering businesses to build trust with consumers, drive growth through data, and comply with regulations efficiently.

IT Services
51-200
Founded 2020
$43M raised

Description

  • Lead multiple customer implementations from discovery and solution design through deployment.
  • Serve as the primary customer contact for communication, expectations, technical guidance, and escalations.
  • Lead technical discussions with customer stakeholders and educate teams on platform features and use cases.
  • Design appropriate platform configurations based on each customer’s technical architecture and needs.
  • Identify upsell opportunities and partner with Sales to close them.
  • Share customer feedback with Product and Engineering to inform product and service improvements.
  • Measure implementation outcomes through time to value, customer satisfaction, and product utilization.

Requirements

  • 7+ years of experience in Professional Services, Solutions Consulting, Technical Account Management at a SaaS company, or technical consulting at a consulting firm.
  • Experience managing several customer implementations simultaneously.
  • Ability to independently lead technical conversations on SaaS architectures, APIs, JavaScript SDKs, and integrations; coding is not required.
  • Ability to quickly understand product architecture and design appropriate customer solutions.
  • Strong ability to explain complex technical concepts to executive and technical audiences.
  • Located in the metropolitan area of New York, Chicago, or Atlanta for this remote role.
  • Bachelor’s degree and legal authorization to work in the United States.
  • Fluent written and spoken English; a second language is preferred.
  • Ad-tech or mar-tech experience, including website and mobile data capture through pixels, scripts, and SDKs, is strongly preferred.
  • B2B SaaS startup experience and data privacy knowledge are preferred.

Benefits

  • Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees.
  • Unlimited PTO.
  • 10 paid company holidays.
  • Paid parental leave.
  • Remote-friendly work with flexible scheduling around core collaboration hours.
  • Commuter benefits for office-based employees.
  • Equity.

Interested in this position?

Apply directly on the company website

Apply Now

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