Bilingual (Portuguese) B2B Customer Support Representative

3 hours, 10 minutes ago
Full-time
Junior
Customer and Technical Support
Keeper Security

Keeper Security

Keeper Security is the top-rated password and secrets manager, transforming the way businesses and individuals protect their digital assets to mitigate the risk of data breaches.

Professional Services
251-1K
Founded 2011
$60M raised

Description

  • Answer incoming customer calls, tickets, and chats about product issues, service questions, and general concerns.
  • Handle client requests and feedback via phone and email through Salesforce, including troubleshooting and real-time assistance.
  • Provide accurate, quick, and professional customer support to improve the customer experience.
  • Maintain strong product knowledge and stay current on company policy and product changes.
  • Collaborate with management and other teams to stay informed and aligned.
  • Escalate more complex issues to the Tier 2 team when needed.
  • Maintain professionalism and build positive rapport with customers.

Requirements

  • 1+ years of experience in a technical B2B support role.
  • Experience with Google Docs and MS Office tools.
  • Excellent written and verbal communication and presentation skills.
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment.
  • Fluent in Portuguese and English, both written and verbal.
  • Bachelor's degree preferred.
  • Salesforce experience preferred.
  • ServiceNow experience preferred.
  • Technical proficiency with smartphones, tablets, and computers preferred.

Benefits

  • Medical, dental, and vision coverage, including domestic partnerships.
  • Employer-paid life insurance plus supplemental life coverage for employee, spouse, and child.
  • Voluntary short-term and long-term disability insurance.
  • 401(k) plan with Roth and traditional options.
  • Generous PTO plan, including paid bereavement and jury duty leave.
  • Above-market annual bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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