Help desk Engineer

1 day, 14 hours ago
Junior
Customer and Technical Support
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot issues with Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
  • Resolve incidents and service requests using ITSM tools and ITIL best practices.
  • Maintain accurate documentation of issues and resolutions in the help desk system.
  • Escalate complex issues to the appropriate teams and ensure timely follow-up.
  • Collaborate with global IT teams to support onboarding, offboarding, and hardware provisioning.

Requirements

  • 1–3 years of experience in a Help Desk or IT Support role.
  • Strong knowledge of Microsoft domain environments, Active Directory, Windows, and Mac OS.
  • Familiarity with ITSM tools and ticketing systems.
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.
  • Experience supporting global teams across multiple time zones is preferred.

Interested in this position?

Apply directly on the company website

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