RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

2 weeks, 1 day ago
Spain
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Affinity

Affinity

Affinity's powerful relationship intelligence enables teams to use their network to find and close more deals. Reduce data entry and become more data driven. Reimagining relationship intelligence. Using patented technology, we help businesses leverage ...

IT Services
251-1K
Founded 2014
$120M raised
View All Jobs 14

Description

  • Respond to customer inquiries and resolve technical issues via video call, email, or chat in a timely manner.
  • Troubleshoot software, API, webhook, and integration issues to restore customer functionality.
  • Provide support for customers setting up or managing Single Sign-On (SSO) integrations.
  • Collaborate with engineering teams to resolve complex customer problems and escalate issues when needed.
  • Document customer interactions and technical issues to improve the knowledge base and internal resources.
  • Participate in periodic on-call shifts as required.
  • Use cross-functional problem solving to address ambiguous customer issues and meet customer needs.

Requirements

  • 3+ years of experience in B2B SaaS technical support or equivalent customer-facing roles.
  • Expert knowledge of APIs, SSO, integrations, and software troubleshooting.
  • Proven ability to work on complex, ambiguous issues requiring in-depth analysis of multiple factors.
  • Demonstrated ability to manage escalations and cross-functional problem solving effectively.
  • Strong technical documentation skills with experience building or contributing to knowledge bases.
  • Ability to communicate clearly with customers and internal teams.
  • Willingness to participate in periodic on-call shifts.
  • Alignment with Affinity's values around ownership, growth mindset, customer focus, collaboration, and communication.

Benefits

  • Comprehensive health insurance for you and your family.
  • Annual education budget.
  • Comprehensive learning and development program.
  • Monthly wellness budget for memberships or equipment.
  • Opportunity to work at a company backed by major Silicon Valley firms.
  • Mission-driven workplace focused on helping customers cultivate and use their networks effectively.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Crypto.com

Blockchain Security AI Application Support Engineer

Crypto.com 1K-5K Capital Markets

Crypto.com is hiring a Blockchain Security AI Application Support Engineer in Berlin or Munich to support production blockchain applications and infrastructure while improving stability, incident response, and support automation.

Germany Full-time Mid Level Technical Support Engineer
Blockchain Encryption Go LLM Node.js Python Rust Solana
1 hour, 2 minutes ago
WorldVia

Travel Technology Specialist

WorldVia 11-50 Consumer Services

WorldVia is hiring a Travel Technology Specialist to support and improve travel technology solutions for clients and internal teams in a collaborative travel industry environment.

United States Full-time Mid Level Technical Project Manager Technical Support Engineer
2 hours, 28 minutes ago
ServiceRocket

ITSM Atlassian Consultant

ServiceRocket 251-1K IT Services

ServiceRocket is hiring a remote ITSM Atlassian Consultant in Australia to support the technical delivery, administration, and continuous improvement of Atlassian-based platforms for customer projects.

Australia Contract Senior Implementation Consultant Technical Support Engineer
Agile Confluence Groovy JIRA Perl Python Ruby Shell Scripting SQL Unix
2 hours, 42 minutes ago
Caliza

Payment Operations Engineer

Caliza 1-10 Diversified Financial Services

Caliza is hiring a Payment Operations Engineer to own customer payment operations for its B2B cross-border payments platform and ensure a seamless global money-movement experience.

United Kingdom South Africa Netherlands Kenya India Germany Full-time Mid Level Technical Support Engineer
HubSpot
3 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers