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Associate Manager, Technical Account Management

1 hour, 44 minutes ago
United States
Lead
Technical Account Manager
Project and Program Management
Power BI Salesforce
Apply Now
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised
View All Jobs 61

Description

  • Provide technical leadership and guidance to customers and internal teams on implementation, configuration, and optimization of products and solutions.
  • Act as a trusted advisor to customers by offering insights and best practices that help them achieve business objectives.
  • Serve as the voice of the customer by gathering feedback, identifying trends, and sharing insights with product management and development teams.
  • Proactively engage customers to understand their goals, identify adoption and expansion opportunities, and develop customer success plans.
  • Identify and mitigate risks to customer success, including technical challenges and adoption barriers, to support satisfaction and retention.
  • Monitor customer satisfaction and engagement metrics and collaborate with cross-functional teams to drive process improvements.
  • Use Business Intelligence tools such as PowerBI and CRM systems such as Salesforce to create reports and track KPI performance for Technical Account Managers.
  • Interview candidates and help identify talent for the Technical Account Management team.
  • Manage Technical Account Managers in a player/coach leadership role.

Requirements

  • Bachelor's degree in computer science, engineering, or a related field.
  • 5+ years of experience in a customer-facing technical role such as customer success engineer, solutions engineer, or technical account manager.
  • Previous management experience is a plus.
  • Strong technical aptitude and expertise in software applications, APIs, and cloud technologies.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
  • Proven track record of managing complex technical projects and driving customer success initiatives.
  • Project management experience with the ability to manage multiple projects and priorities simultaneously.
  • Strong problem-solving and troubleshooting skills with a proactive, solution-oriented mindset.
  • Experience working with enterprise customers and managing strategic accounts is preferred.
  • Familiarity with CRM systems and customer success tools such as Salesforce and Gainsight is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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