RemoteLeaf Logo
Log in Sign up

Director, Strategic Accounts

6 hours, 54 minutes ago
United States
Full-time
Executive
Program Manager
Project and Program Management
Apply Now
Karbon

Karbon

Karbon offers a collaborative practice management platform designed specifically for accounting firms, enabling them to manage workflows, enhance team communication, and deliver high-quality client services efficiently, regardless of their team's locat...

Diversified Financial Services
51-250
Founded 2014
$102M raised
View All Jobs 4

Description

  • Serve as the single point of accountability from proof of concept through full deployment and beyond.
  • Own and govern the master project plan across onboarding, configuration, training, enablement, data migration, integrations, rollout execution, support, and reporting.
  • Chair weekly program stand-ups, steering committee meetings, and executive check-ins.
  • Identify, escalate, and resolve program risks and dependencies.
  • Act as the primary executive-level contact for strategic customer stakeholders throughout the engagement.
  • Build trust and alignment with project sponsors, operations leads, and office champions.
  • Lead and coordinate cross-functional teams across project management, implementation, customer success, training, and support, with collaboration from product and engineering.
  • Ensure clear role ownership and handoffs across the multi-office implementation and Phase II.
  • Deliver go-live for all offices on target with users trained, data migrated, and integrations validated.
  • Drive post-go-live health reporting and produce the POC wrap-up deliverable for executive review.

Requirements

  • 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability.
  • Proven success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders.
  • Strong command of project governance, including risk management, dependency tracking, milestone reporting, and executive communication.
  • Experience directly leading and managing cross-functional teams with full people management authority over implementation, customer success, training, and support.
  • Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
  • Exceptional communication skills, including the ability to lead both steering committee discussions and internal team stand-ups.
  • Background in practice management, accounting, or professional services technology is preferred.
  • Familiarity with Karbon or comparable workflow/work management platforms is preferred.
  • Experience with enterprise rollouts involving custom integrations and multi-tenant architectures is preferred.
  • Prior experience with large franchise networks or tax/accounting industry clients is preferred.

Benefits

  • Estimated base salary range of $220,000 to $250,000 USD.
  • Flexible Time Off with an encouraged 4 weeks of use per year.
  • Company-paid medical coverage for you and eligible spouse/partner and dependents.
  • Paid dental and vision coverage for you and eligible spouse/partner and dependents.
  • 401(k) with company matching.
  • Up to 8 weeks of paid parental leave.
  • Work-from-home stipend.
  • Opportunity to gain global experience across Australia, New Zealand, the UK, and Canada.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Ping Identity

Senior Manager, Technical Account Management

Ping Identity 1K-5K IT Services

Ping Identity is hiring a Senior Manager, Technical Account Management to lead a team supporting its most strategic enterprise customers through complex identity deployments, renewals, and customer outcomes.

United States Full-time Lead Customer Success Manager Technical Account Manager
$160k-$190k
Cybersecurity OAuth OpenID Connect SAML
6 hours, 24 minutes ago
Empower Pharmacy

Staff Technical Program Manager

Empower Pharmacy 251-1K Health Care Providers & Services

Empower Pharmacy is hiring a Staff Technical Program Manager to lead strategic technology programs that align IT initiatives with rapid business growth in its regulated 503A/503B healthcare environment.

United States Full-time Lead Program Manager
6 hours, 39 minutes ago
Barbaricum

Outreach & Engagement Task Lead

Barbaricum 251-1K Professional Services

Barbaricum is hiring an Outreach & Engagement Task Lead to oversee day-to-day outreach, communications, stakeholder coordination, and community engagement for the Military Community and Family Policy MODES contract in support of the Department of Defense.

United States Full-time Lead Marketing Manager Program Manager
6 hours, 39 minutes ago
Accenture

Federal Health Delivery & Strategy, Managing Director

Accenture 100K+ Professional Services

Accenture Federal Services is seeking a Federal Health Growth & Strategy Executive to lead federal health account growth, delivery oversight, and practice development for clients across the federal health sector.

United States Full-time Executive Business Development Program Manager
6 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers