Senior Manager, Technical Account Management

6 hours, 38 minutes ago
Full-time
Lead
Customer and Technical Support
Ping Identity

Ping Identity

Ping Identity provides cloud-based identity management software that enables organizations to secure and streamline user access to applications and data, ensuring a seamless experience for employees, partners, and customers in a digital environment.

IT Services
1K-5K
Founded 2002

Description

  • Lead, mentor, and develop a team of Technical Account Managers supporting Elite customers.
  • Set performance standards, build career development plans, and help drive hiring for the team.
  • Define the technical account management roadmap for Elite accounts and scale delivery processes.
  • Assess team capabilities and align technical skills to evolving IAM deployment models.
  • Oversee architectural design reviews, operational health checks, and pre-launch risk assessments.
  • Lead root-cause analysis and long-term prevention efforts for major operational incidents.
  • Build and maintain strong relationships with customer executives and technical stakeholders.
  • Translate technical milestones into business and security outcomes for customers.
  • Partner with Customer Experience, Account Executives, Support, Product, and Engineering to protect renewals and resolve issues.
  • Serve as the escalation lead for high-impact customer friction and complex technical roadblocks.

Requirements

  • 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
  • 5+ years of direct people management experience leading technical, client-facing engineering teams.
  • Proven experience scaling technical delivery teams and improving customer experience and retention.
  • Experience confidently interfacing with C-level executives and navigating complex organizational dynamics.
  • Experience working closely with sales or account management teams to achieve shared customer outcomes.
  • Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.
  • Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and protocols such as SAML, OIDC, OAuth, and FIDO2 (preferred).
  • Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience (preferred).
  • Experience leading remote, cross-functional, or geographically distributed technical teams in a fast-growing software or cybersecurity company (preferred).
  • Industry certifications such as CISSP, CCSP, or identity-specific credentials are preferred.

Benefits

  • Salary range of $160,000 to $190,000.
  • Generous PTO and holiday schedule.
  • Parental leave.
  • Progressive healthcare options.
  • Retirement programs.
  • Education reimbursement opportunities.
  • Commuter offset in specific locations.
  • Flexible, collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Service Delivery

bswift 251-1K Insurance

bswift is seeking a Director, Service Delivery to lead client-facing benefits administration operations, manage a sizable recurring revenue portfolio, and oversee a team delivering high-quality service outcomes.

6 hours, 53 minutes ago

Technical Account Manager

Rithum Internet Software & Services

Rithum is hiring a Technical Account Manager to support enterprise and strategic clients with technical guidance, channel implementation, and platform optimization across its commerce network.

E-commerce JIRA Salesforce System Design
6 hours, 53 minutes ago

Director, Enterprise Program Management

Karbon 51-250 Diversified Financial Services

Karbon is hiring a Managing Director, Strategic Account to lead a complex enterprise customer implementation from kickoff through go-live and into Phase II, owning the program plan, customer relationship, team coordination, and delivery outcomes.

7 hours, 8 minutes ago

Director, Strategic Accounts

Karbon 51-250 Diversified Financial Services

Karbon is hiring a Managing Director to lead a strategic enterprise customer program end to end, owning delivery, stakeholder management, and go-live outcomes for a complex multi-workstream implementation.

7 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers