Field Service Technician II (Southeast MI)

4 hours, 38 minutes ago
Full-time
Senior
Customer and Technical Support
K Group Companies

K Group Companies

K Group Companies is a group of technology service providers based in Grand Rapids, MI, offering a wide range of IT solutions including managed IT services, SOC services, physical security systems, nurse call systems, web & application development, and...

Internet Software & Services
51-250
Founded 1979

Description

  • Execute Level 1 installer duties and follow documented installation and service procedures.
  • Manage project and service tickets with strong organization and timely status updates.
  • Own assigned work by understanding project scopes and service expectations.
  • Lead installation teams by delegating tasks and maintaining productivity.
  • Mentor Level 1 installers and support their development through feedback and guidance.
  • Communicate regularly with Project Delivery Coordinators, Project Managers, and customers.
  • Perform factory authorized testing (FAT) before installation to verify product quality.
  • Configure, program, and commission systems to deliver fully operational solutions.
  • Provide basic operations training to customers after installation.
  • Apply knowledge of nurse call, card access, and video surveillance systems in project delivery.

Requirements

  • Minimum 2 years of experience in a previous construction trade.
  • Advanced knowledge of electricity, including high-voltage and/or low-voltage systems.
  • Hands-on field experience from prior work experience.
  • Basic telecommunication knowledge, including TCP/IP, networking, computers, and VoIP.
  • Ability to identify and use common low-voltage cabling.
  • Working knowledge of IT networking, configurations, and IP addressing.
  • Ability to read architectural drawings.
  • Team management or supervisor experience.
  • Previous experience completing projects within scope and using service ticketing processes.
  • Experience with fire, CCTV, intrusion, or emergency nurse call systems is preferred.
  • Excellent communication skills.
  • Valid U.S. driver’s license required.

Benefits

  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer-paid family health insurance premium.
  • 100% employer-paid disability insurance.
  • 100% employer-paid dental and vision insurance.
  • 401(k) with annual Safe Harbor contributions.
  • Profit sharing opportunities.
  • Bonus programs.

Interested in this position?

Apply directly on the company website

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