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Staff Engineer, Cloud Platform - India

22 hours, 6 minutes ago
India
Full-time
Lead
Platform Engineer
Software Development
AWS Datadog GCP Go Grafana Kubernetes LLM OpenTelemetry Prometheus Python Terraform
Apply Now
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised
View All Jobs 37

Description

  • Set technical direction for platform observability across AWS and GCP, including metrics, logs, traces, and events.
  • Build and operate the observability stack using Datadog, Prometheus, Grafana, and OpenTelemetry.
  • Define SLIs, SLOs, error budgets, dashboards, and actionable alerting to support a 99.99% SLA.
  • Own cloud cost visibility, allocation, optimization, commitment planning, forecasting, and unit economics.
  • Develop automation and policy guardrails for budget alerts, anomaly detection, waste prevention, and self-healing remediation.
  • Own the end-to-end incident management process, lead major incidents, conduct RCAs, and improve incident health metrics.
  • Build AI agents to correlate operational signals, identify likely root causes, and remediate known issues safely.
  • Own business continuity and disaster recovery strategy, including RTO/RPO targets, replication, backups, failover, and recovery testing.
  • Write production Go or Python tooling, exporters, data pipelines, and automation.
  • Partner with engineering, customer support, finance, and leadership on reliability, recoverability, customer issues, and cost-aware design.

Requirements

  • 10+ years of software engineering experience, including 4+ years in platform, SRE, or infrastructure roles supporting 24/7 SaaS systems at scale.
  • Hands-on experience designing and operating observability at scale with Datadog, Prometheus, Grafana, or OpenTelemetry.
  • Demonstrated FinOps experience delivering measurable cloud-cost reductions and using AWS Cost Explorer, CUR, Kubecost, or similar tools.
  • Strong production coding experience in Go or Python for tooling and automation.
  • Production experience with AWS, GCP, Kubernetes, and Terraform infrastructure as code.
  • Experience owning on-call and incident processes, leading major incidents, and driving RCAs through lasting fixes.
  • Hands-on experience building incident-response automation and AI agent or LLM-based tools for root-cause analysis or remediation.
  • Experience designing and testing SaaS disaster recovery, including RTO/RPO targets, replication, DR sites, and failover drills.
  • Ability to influence multiple engineering teams and communicate clearly with engineers, finance, and leadership.
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • Fluent written and spoken English; must be located in and authorized to work in the country specified for the role, and able to participate in on-call shifts.
  • FinOps Certified Practitioner or FinOps Framework experience, cost-data pipeline experience, in-house observability, eBPF monitoring, vendor management, or observability/FinOps community contributions are preferred.

Benefits

  • Remote-first work environment within the specified country.
  • Opportunity to work with global teams across 15+ countries.
  • Collaborative culture with cross-functional access to engineering, finance, support, and executive leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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