Solutions Architect, EMEA Region - India

6 hours, 7 minutes ago
Full-time
Senior
Software Development
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Conduct discovery sessions to understand customer environments and technical business needs.
  • Define implementation milestones and develop plans for achieving customer goals with JumpCloud.
  • Partner with Customer Success Managers to drive platform adoption, usage targets, and customer outcomes.
  • Provide technical guidance on architecture, onboarding, user adoption, SCIM integrations, and other use cases.
  • Perform environment reviews to validate best practices and identify improvement and expansion opportunities.
  • Execute migrations and configuration tasks in customer environments when needed.
  • Investigate, reproduce, and escalate technical issues, providing timely customer responses.
  • Document customer interactions, goals, outcomes, and tested use cases for internal knowledge repositories.
  • Collaborate with internal teams and stakeholders to deliver solutions and improve Professional Services processes and tools.
  • Support new Professional Services team members and deliver implementation engagements.

Requirements

  • 6+ years of experience in SaaS, professional services, directory administration, or implementation roles.
  • At least 1 year of experience in a technical JumpCloud role or equivalent experience using the JumpCloud admin console.
  • Deep technical expertise and experience in a customer-facing technical role.
  • Strong project management, planning, time-management, problem-solving, and written and verbal English communication skills.
  • Ability to learn new technologies and test, configure, and troubleshoot integrations and connectivity solutions.
  • Authorization to work in India and residence in India; willingness to travel to customer sites when required.
  • Experience supporting medium-to-large SMB environments and architecture (preferred).
  • Experience with Active Directory, Microsoft 365, Azure AD, Apple MDM, Intune, Okta, Google Workspace, and device management across Windows, macOS, iOS, Android, and Linux (preferred).
  • Knowledge of LDAP, RADIUS, SSH, SMB/Samba, SSO, SCIM, JIT, OIDC, and SAML; PowerShell scripting experience preferred.
  • Experience with AWS services including S3, Lambda, EC2, and CloudWatch, plus user onboarding/offboarding and software configuration (preferred).

Benefits

  • Remote-first role based in India.
  • Opportunity to work with global teams across 15+ countries.
  • Supportive, inclusive workplace focused on professional growth and idea-sharing.

Interested in this position?

Apply directly on the company website

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