Sales Engineer - Singapore

2 months ago
Full-time
Mid Level
Customer and Technical Support
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Act as a technical trusted advisor for organizations across Southeast Asia evaluating the JumpCloud platform.
  • Provide tailored product demonstrations to prospects and evaluators.
  • Uncover customer pain points and align JumpCloud solutions to their technical and business challenges.
  • Support direct and partner sales teams with product-related questions and skill development.
  • Build technical relationships with partners through enablement and co-selling.
  • Assist prospects with setup and configuration of free trials.
  • Provide technical Q&A to prospects during the trial and evaluation process.
  • Assess prospect readiness to enter a formal sales cycle.
  • Advise prospects on implementation best practices to help accelerate time to value.
  • Identify common technical issues and themes that could inform product development, automation, or self-service improvements.
  • Provide an evaluation framework for prospects to follow during proof-of-concept activities.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to communicate in English fluently; additional local language ability such as Mandarin and Cantonese is desired.
  • Ability to explain complex technical tasks in simple, actionable steps for customers.
  • Comfort speaking with technical evaluators and IT leaders and adapting communication to the audience.
  • Desire and ability to learn new complex concepts quickly.
  • 3–5+ years of experience in a technical Sales Engineering or similar role.
  • Strong knowledge of Cloud/SaaS technologies.
  • Strong understanding of Active Directory environments.
  • Understanding of networking fundamentals.
  • Knowledge of authentication and authorization protocols such as SAML, OIDC/OAuth, LDAP, RADIUS, SCIM, and JIT.
  • Familiarity with MDM, RMM, or similar endpoint solutions.
  • Familiarity with MFA technologies such as TOTP and WebAuthn.
  • Experience configuring and deploying identity and/or directory solutions.
  • Experience with both direct and channel/partner sales cycles.
  • Must be located in and authorized to work in Singapore.

Benefits

  • Remote-first work arrangement within Singapore.
  • Opportunity to work in a fast-paced SaaS environment.
  • Chance to collaborate with teams across more than 15 countries.
  • Work on challenging technical problems in a growing market.
  • Opportunity to influence product and feature ideas through customer feedback.
  • Inclusive culture focused on human connection and employee success.

Interested in this position?

Apply directly on the company website

Apply Now

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