Implementation Consultant - Brazil

2 hours, 46 minutes ago
Full-time
Junior
Project and Program Management
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Guide direct customers and partners through scalable implementation and onboarding plans.
  • Build customized onboarding plans based on customer needs and purchased services.
  • Plan and support JumpCloud rollouts across AD/LDAP, Microsoft 365/Google Workspace, and enterprise MDM environments.
  • Resolve technical onboarding and API integration issues involving OAuth and SCIM through email or remote sessions.
  • Execute complex migration and configuration tasks within customer environments when needed.
  • Collaborate with peers, mentors, and community leaders to develop effective customer and partner solutions.
  • Communicate action plans, recommendations, environment changes, and potential use cases to customers.
  • Meet implementation SLAs and maintain high customer satisfaction throughout onboarding.
  • Drive platform adoption through knowledge transfer and demonstrations of product value.

Requirements

  • Located in Brazil and authorized to work there.
  • Fluent spoken and written English; interviews and internal business communication are primarily in English.
  • Technical background in identity and access management.
  • Experience consulting, planning, or supporting technology implementations and rollouts.
  • Experience with AD/LDAP, Microsoft 365 or Google Workspace, and enterprise MDM platforms.
  • Experience troubleshooting API integrations, particularly OAuth and SCIM.
  • Ability to manage customer projects, communicate clearly, and meet implementation SLAs.
  • Experience working in customer environments on migration or configuration tasks (preferred).
  • Experience in a fast-paced SaaS environment (preferred).

Benefits

  • Remote-first work arrangement within Brazil.
  • Opportunity to work with international teams across 15+ countries.
  • Collaborative environment focused on professional growth and knowledge sharing.
  • Equal opportunity workplace committed to inclusion across backgrounds and identities.

Interested in this position?

Apply directly on the company website

Apply Now

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