Customer Success Specialist, Life Sciences

1 hour, 7 minutes ago
Full-time
Junior
Customer and Technical Support
JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006

Description

  • Outreach to researchers and educators to increase adoption and usage of JoVE resources in labs and classrooms.
  • Deliver presentations and webinars at conferences, exhibits, university seminars, and research workshops.
  • Build relationships with department heads, deans, principal investigators, researchers, and other key stakeholders.
  • Conduct daily outreach through phone calls, one-to-one meetings, emails, and tailored projects.
  • Provide customer feedback to sales, product, and marketing teams.
  • Drive product awareness within new and existing customer universities and research institutes.
  • Maintain ongoing relationships with customer institutions throughout the sales cycle and after purchase to support satisfaction and retention.

Requirements

  • Fluent in Spanish and English.
  • Bachelor’s or master’s degree in a STEM discipline.
  • Prior working experience in laboratory settings.
  • Experience in science communications or a customer-facing role is a plus.
  • Strong understanding of education and research trends and challenges in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
  • Demonstrated ability to deliver excellent presentations to both large and small groups.
  • Proven ability to network with faculty, scientists, and decision-makers.

Benefits

  • Competitive salary and benefits package aligned with the local market.
  • Opportunity to make a direct impact on accelerating scientific research and improving student learning.
  • Work with global teams in an environment that promotes innovation and collaboration.
  • Clear career advancement path through a strong promote-from-within culture.

Interested in this position?

Apply directly on the company website

Apply Now

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