RemoteLeaf Logo
Log in Sign up

ServiceNow Senior Consultant

1 month ago
United States, Canada
Full-time
Senior
Implementation Consultant
Software Development
Agile Azure JavaScript JIRA REST API Salesforce Scrum
Apply Now
Jolera

Jolera

Jolera specializes in providing innovative IT solutions and cybersecurity services, focusing on network architecture and managed services to empower channel partners and enhance operational efficiency for businesses globally.

Internet Software & Services
251-1K
Founded 2001
View All Jobs 3

Description

  • Act as the primary ServiceNow subject matter expert and trusted advisor for internal teams and external clients.
  • Lead platform strategy, health assessments, maturity reviews, and roadmap planning sessions.
  • Translate business challenges into scalable ServiceNow solutions and recommend governance and best practices.
  • Represent ServiceNow expertise in pre-sales, discovery, workshops, and ongoing delivery engagements.
  • Build and maintain strong client relationships and manage technical escalations and customer satisfaction.
  • Architect, develop, and deliver enterprise ServiceNow solutions, including custom applications, workflows, and integrations.
  • Lead end-to-end ServiceNow implementation projects from discovery through go-live and hypercare.
  • Perform code reviews, enforce development standards, and govern update sets, release management, and deployment pipelines.
  • Maintain platform administration and operations, including access control, upgrades, patching, performance, and data management.
  • Configure and optimize ITSM and TPSM processes in a domain-separated, multi-tenant environment.
  • Mentor junior administrators and developers and coordinate technical deliverables with third-party partners.

Requirements

  • 5+ years of hands-on ServiceNow experience spanning both administration and development.
  • Demonstrated experience as a customer-facing consultant or technical lead in an MSP, GSI, or service provider environment.
  • Expert-level ServiceNow development skills with JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs.
  • Deep experience with Domain Separation and multi-tenant architecture in a TPSM or similar environment.
  • Strong command of ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
  • Experience leading full-lifecycle ServiceNow implementations from requirements through go-live.
  • Ability to present complex technical concepts to non-technical executive audiences.
  • Exceptional written and verbal communication skills with a customer-first mindset.
  • ServiceNow Certified System Administrator (CSA) certification required.
  • ServiceNow Certified Application Developer (CAD) certification required.
  • ServiceNow CIS certification in ITSM, HRSD, CSM, or equivalent strongly preferred.
  • ServiceNow Certified Technology Architect (CTA) strongly preferred.
  • ITIL Foundation v4 or higher preferred.
  • Experience with ServiceNow Now Assist, AI capabilities, and the Now Platform AI roadmap preferred.
  • Familiarity with Agile/Scrum project delivery models preferred.
  • Experience with pre-sales, solution scoping, and effort estimation preferred.
  • Exposure to complementary platforms such as Jira, Azure DevOps, Salesforce, or Microsoft 365 preferred.

Benefits

  • Competitive compensation and benefits package.
  • Company perks including a GoodLife gym membership and brand partner discounts.
  • Company events, recognitions, and team celebrations.
  • Meaningful career development and certification support.
  • Growth opportunities within Jolera’s expanding platform practice.
  • Commitment to a diverse, equitable, and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Orion Innovation

Senior Solution Architect

Orion Innovation 1K-5K IT Services

Orion Innovation is hiring a senior Solution Architect to lead pre-sales, customer-facing engagements, and enterprise cloud/data platform design for scalable, secure solutions.

United States Full-time Lead Solutions Architect
AWS Azure Databricks Feature Engineering GCP Generative AI Power BI Snowflake Tableau
4 hours, 5 minutes ago
Pavago

Implementation Consultant

Pavago IT Services

Pavago is hiring a remote Implementation Consultant to guide clients through SaaS software implementations from kickoff to post-launch adoption and optimization.

Mexico Colombia Costa Rica Brazil Full-time Mid Level Implementation Consultant
Asana ClickUp CRM ERP JIRA Monday.com Trello
4 hours, 20 minutes ago
Neo4j

Senior AI Solutions Architect

Neo4j 251-1K IT Services

Neo4j is hiring a Senior AI Solutions Architect to design and deliver graph-powered GenAI solutions for strategic customers, turning complex data challenges into production-ready AI applications.

United States Full-time Senior AI Engineer Solutions Architect
$200k-$265k
Apache Spark AWS Azure C# Docker GCP Git Hadoop Hive Java JavaScript Kubernetes Linux LLM Microservices Neo4j Python SQL SVN
4 hours, 20 minutes ago
Huble

French-Speaking CX Marketing Consultant | Belgium

Huble 51-250 Professional Services

Huble is hiring a Marketing (CX) Consultant to advise mid-market and enterprise clients on marketing strategy, customer experience, and HubSpot-based marketing operations.

Belgium Full-time Senior Implementation Consultant
CRM Drupal Email Marketing HubSpot Salesforce SEO WordPress
4 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers