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MSP Technology Operations Specialist (SolarWinds)

6 hours, 21 minutes ago
Poland, Romania, Sri Lanka
Full-time
Mid Level
Infrastructure Engineer
DevOps and Infrastructure
DNS PowerShell TCP/IP Windows Server
Apply Now
Jolera

Jolera

Jolera specializes in providing innovative IT solutions and cybersecurity services, focusing on network architecture and managed services to empower channel partners and enhance operational efficiency for businesses globally.

Internet Software & Services
251-1K
Founded 2001
View All Jobs 3

Description

  • Administer and maintain the SolarWinds Platform, including users, permissions, licensing, polling engines, templates, alerts, dashboards, and reports.
  • Own the SolarWinds technical component of client onboarding and configure monitoring for servers, networks, applications, storage, and virtualization environments.
  • Design, configure, and optimize monitoring, alerting, thresholds, dependencies, dashboards, and reporting.
  • Perform platform maintenance, upgrades, patches, configuration changes, and capacity monitoring under change management processes.
  • Develop automation using SolarWinds APIs, PowerShell, scripting, and related technologies.
  • Integrate SolarWinds with PSA, ITSM, RMM, CMDB, reporting, and automation platforms.
  • Provide advanced troubleshooting, root-cause analysis, and technical escalation support for SolarWinds issues.
  • Create and maintain technical documentation, standards, procedures, audits, and knowledge-transfer materials.
  • Collaborate with onboarding, service delivery, project management, and technical teams on client solutions and continuous improvement initiatives.

Requirements

  • At least 3 years of hands-on experience administering and supporting SolarWinds environments.
  • Experience with the SolarWinds Platform and associated modules in an enterprise, MSP, NOC, or similar environment.
  • Experience onboarding and monitoring network infrastructure, servers, applications, and other IT systems.
  • Experience configuring and troubleshooting SNMP, ICMP, WMI/WinRM, APIs, TCP/IP, DNS, and network connectivity.
  • Strong understanding of SolarWinds architecture, polling, monitoring, alerting, and reporting.
  • Knowledge of Windows and Linux server environments and common network protocols.
  • Strong troubleshooting, analytical, communication, and collaboration skills.
  • Understanding of automation and scripting concepts, with SolarWinds automation, APIs, or scripting experience preferred.
  • Experience integrating monitoring platforms with ITSM, PSA, RMM, or other operational systems preferred.
  • SolarWinds Certified Professional certification is an asset.

Benefits

  • Competitive compensation and benefits package.
  • Company events, recognition programs, and celebrations.
  • Career development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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