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German speaking iRobot Support Specialist - Work from Anywhere in Bulgaria

5 hours, 20 minutes ago
Bulgaria
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200
View All Jobs 25

Description

  • Assist customers with iRobot device setup, product features, and technical troubleshooting.
  • Resolve product, account, and service-related issues through phone, email, and chat.
  • Explain technical information clearly to customers with varying levels of technical knowledge.
  • Provide customer-focused guidance to ensure a seamless smart home experience.
  • Use multiple software applications to document and manage customer interactions.
  • Collaborate with an international support team to deliver consistent service.

Requirements

  • Fluency in spoken and written German.
  • English proficiency at minimum B2 level.
  • Excellent communication and customer service skills.
  • Strong troubleshooting and problem-solving abilities.
  • Comfortable working with computers and multiple software applications.
  • Interest in consumer electronics, smart home devices, and technology.
  • Previous customer support, technical support, consumer electronics, or call center experience is preferred but not required.
  • Willingness to relocate to Bulgaria if currently living abroad.
  • EU citizenship or a valid Bulgarian work permit.

Benefits

  • Fully paid training.
  • Attractive salary and stable employment.
  • Career development opportunities.
  • Additional health insurance.
  • Access to more than 50 benefits and services.
  • Positive international working environment with ongoing support and learning.
  • Employee referral bonuses.
  • Financial support during relocation.

Interested in this position?

Apply directly on the company website

Apply Now

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