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Senior Technical Support Engineer

5 hours, 2 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure CI/CD Docker GitHub Helm Kubernetes Linux Terraform
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 74

Description

  • Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
  • Escalate technical issues to Engineering and coordinate their resolution.
  • Communicate clearly with customers while meeting service-level agreements.
  • Translate technical concepts for both technical and nontechnical audiences.
  • Document issues and create useful Knowledge Base content.
  • Prioritize and manage the support queue through proactive customer communication.
  • Relay bugs, feature requests, and product feedback to Engineering and go-to-market teams.
  • Participate in after-hours, weekend, and holiday on-call rotations.
  • Share knowledge and support ongoing team learning.

Requirements

  • 5+ years of experience supporting enterprise customers.
  • 3+ years of experience with Linux, Docker, and Kubernetes.
  • Strong written and verbal communication skills with a customer-focused approach.
  • Experience collaborating across Engineering, Customer Success, and other teams.
  • Experience with CI/CD, GitHub, Helm Charts, Terraform, and open-source software.
  • Experience with AWS, Azure, or GCP; AWS EKS experience preferred.
  • Knowledge of security frameworks, software supply chain security, or vulnerability scanning preferred.
  • CKA, CKAD, CKS, or KCSA certification preferred.
  • Startup experience preferred.
  • Bachelor’s degree, preferably in STEM, or equivalent practical experience.
  • Curiosity and ability to learn quickly.

Benefits

  • Base salary range of $120,000–$137,000 USD.
  • Flexible, remote-first work with team meetups, biannual destination summits, and a monthly coworking, phone, and internet stipend.
  • Stock options upon hire and promotion, secondary offering participation, and a 10-year exercise window.
  • 100% company-paid health, vision, and dental insurance for employees and dependents.
  • Flexible time off.
  • 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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