Head of AI Strategy & Operations

2 hours, 28 minutes ago
Full-time
Lead
Artificial Intelligence and Machine Learning
Accela

Accela

Accela is the leading provider of productivity and civic engagement software solutions for local, state, and federal government agencies. Their platform offers cloud-based solutions for permitting, licensing, code enforcement, and service request manag...

Internet Software & Services
251-1K
Founded 1999
$234M raised

Description

  • Develop Accela’s enterprise AI strategy, investment priorities, and readiness assessments.
  • Evaluate and prioritize AI opportunities based on value, readiness, data needs, risk, effort, and cost.
  • Establish AI governance, risk categories, review processes, approval criteria, and practical operating requirements.
  • Define ownership, decision rights, and handoffs across the AI lifecycle from experimentation through retirement.
  • Maintain company-wide visibility into AI initiatives, tools, owners, investments, dependencies, and risks.
  • Drive employee adoption through training, guides, templates, office hours, peer learning, and an AI champion network.
  • Guide technology selection, reusable capabilities, and build-versus-buy decisions with Engineering, IT, Security, and other teams.
  • Establish standards for access controls, activity records, monitoring, incident response, and ongoing AI system management.
  • Prototype and evaluate AI solutions, including AI-assisted development, before larger investments.
  • Build executive scorecards measuring adoption, outcomes, quality, reliability, risk, cost, and value.

Requirements

  • 6+ years of experience in AI, AI strategy, or technology strategy, including leadership of complex cross-functional initiatives.
  • Experience establishing enterprise AI or technology governance, standards, operating practices, or adoption programs.
  • Practical experience with large language models, retrieval, agents, workflow automation, AI evaluation, and AI-assisted development.
  • Ability to prioritize opportunities, translate ambiguous business problems into requirements, and deliver measurable operational or financial results.
  • Strong communication, facilitation, and negotiation skills, including the ability to explain technical topics and lead without direct authority.
  • Relevant credentials such as IAPP AIGP, ISO/IEC 42001 Lead Implementer, ISACA AAISM, CRISC, or CGEIT, or equivalent practical experience.
  • Experience in enterprise SaaS, GovTech, or another regulated environment preferred.
  • Experience working with security, risk, or compliance teams preferred.
  • Experience building AI champion networks, employee learning programs, or shared internal AI capabilities preferred.

Benefits

  • Annual base salary of $240,000–$280,000.
  • Eligibility for a discretionary annual bonus based on company and individual performance.
  • Flexible time off.
  • Medical, dental, and vision insurance.
  • Family planning benefits.
  • 401(k) plan with company match.
  • Health savings and flexible spending accounts with applicable contributions.
  • Life, accident, disability, travel insurance, employee assistance, and other well-being benefits.

Interested in this position?

Apply directly on the company website

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