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Customer Success Engineer (China)

5 months, 1 week ago
China
Full-time
Senior
Customer Success
Customer and Technical Support
CRM
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 14

Description

  • Work closely with account executives and support engineers to support the pre-sales process and post-sales product adoption.
  • Manage large existing accounts, preserve and develop customer relationships, and keep customers informed about product updates.
  • Hold regular discovery calls to identify issues early, understand customer usage, and gather feedback for the product team.
  • Help customers improve their workflows by recommending features, improvements, and practical product solutions.
  • Handle customer escalations and align expectations between the internal product team and customers.
  • Provide technical guidance and assistance to existing customers.
  • Develop sales, demo, and technical documentation and adapt demos for specific customer use cases.
  • Visit customer offices and attend conferences or other events onsite when needed.

Requirements

  • At least 5 years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar field.
  • Strong pre-sales experience with the ability to demo and present a product’s key value.
  • Technical competence with a business-oriented approach and a focus on customer needs.
  • Experience with software development tools, ideally in programming, QA, system administration, release automation, or a related field.
  • Strong problem-solving and analytical skills across technical, product, and business areas.
  • Strong verbal and written communication skills, with fluent English for communication with customers, partners, and the team.
  • Experience leading discussions with both technical and non-technical audiences.
  • Comfort presenting in person and remotely, including Q&A sessions, roadmap discussions, and product demos.
  • Ability to work independently and effectively without direct supervision in a distributed team.
  • Proven track record of building and developing B2B relationships.
  • Native-level Chinese language proficiency.
  • Willingness and ability to travel internationally up to 20% of the time.

Benefits

  • Opportunity to shape JetBrains’ presence in China at a critical stage.
  • Close collaboration with global leadership while retaining autonomy to drive local results.
  • Ownership of the office and the ability to lead with clarity and responsibility.
  • Opportunity to help build a sustainable environment where teams can do their best work.
  • Inclusive and open workplace that welcomes people from all backgrounds and identities.

Interested in this position?

Apply directly on the company website

Apply Now

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