JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services

Information Technology

1K-5K (1900)

Founded 2000

12 open positions

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Customer Success Engineer (China)

6 months ago

China

Full-time

Senior

Customer Success

Customer and Technical Support

CRM

Apply Now

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services

1K-5K

Founded 2000

View All Jobs 12

Description

Work closely with account executives and support engineers to support the pre-sales process and post-sales product adoption.
Manage large existing accounts, preserve and develop customer relationships, and keep customers informed about product updates.
Hold regular discovery calls to identify issues early, understand customer usage, and gather feedback for the product team.
Help customers improve their workflows by recommending features, improvements, and practical product solutions.
Handle customer escalations and align expectations between the internal product team and customers.
Provide technical guidance and assistance to existing customers.
Develop sales, demo, and technical documentation and adapt demos for specific customer use cases.
Visit customer offices and attend conferences or other events onsite when needed.

Requirements

At least 5 years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar field.
Strong pre-sales experience with the ability to demo and present a product’s key value.
Technical competence with a business-oriented approach and a focus on customer needs.
Experience with software development tools, ideally in programming, QA, system administration, release automation, or a related field.
Strong problem-solving and analytical skills across technical, product, and business areas.
Strong verbal and written communication skills, with fluent English for communication with customers, partners, and the team.
Experience leading discussions with both technical and non-technical audiences.
Comfort presenting in person and remotely, including Q&A sessions, roadmap discussions, and product demos.
Ability to work independently and effectively without direct supervision in a distributed team.
Proven track record of building and developing B2B relationships.
Native-level Chinese language proficiency.
Willingness and ability to travel internationally up to 20% of the time.

Benefits

Opportunity to shape JetBrains’ presence in China at a critical stage.
Close collaboration with global leadership while retaining autonomy to drive local results.
Ownership of the office and the ability to lead with clarity and responsibility.
Opportunity to help build a sustainable environment where teams can do their best work.
Inclusive and open workplace that welcomes people from all backgrounds and identities.

Interested in this position?

Apply directly on the company website

Apply Now

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