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Cloud Administrator

2 weeks ago
United States
Full-time
Junior
Systems Administrator
DevOps and Infrastructure
Active Directory AWS Azure Bash Cloudflare DHCP DNS GCP PowerShell TLS
Apply Now
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998
View All Jobs 7

Description

  • Monitor system health and respond to alerts and incidents for cloud environments.
  • Provide Tier 1 and Tier 2 support for cloud-hosted applications and services, and assist with Tier 3 troubleshooting.
  • Lead upgrade efforts for assigned platforms, including JICS, CX Clients, Campus Marketplace, and Sonis.
  • Support SSL and Cloudflare operations, including automation and renewal tracking.
  • Coordinate with internal and external stakeholders to plan and execute upgrades.
  • Analyze recurring issues and recommend process improvements or automation opportunities.
  • Document upgrade procedures and contribute to operational runbooks.
  • Support legacy systems such as CX Clients and JICS/JFA and help ensure smooth transitions.
  • Collaborate with Cloud Services teams on escalated issues and root cause analysis.
  • Perform additional duties assigned by Cloud Support or Cloud Services leadership.

Requirements

  • 2–3 years of experience in cloud operations or technical support.
  • Ability to work 2nd shift EST hours, starting at 1:00 pm EST.
  • Familiarity with at least one major cloud platform such as AWS, Azure, or Google Cloud Platform.
  • Microsoft Server administration experience, including DNS, DHCP, Active Directory, IIS, and Remote Desktop Services.
  • Understanding of networking fundamentals.
  • Proficiency with basic scripting or automation tools such as PowerShell or Bash.
  • Ability to follow documented procedures and clearly document troubleshooting steps and escalations.
  • Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment.
  • Willingness to learn new tools, platforms, and technologies in a fast-paced environment.
  • Experience working with ticketing systems, support workflows, and ticket escalation.
  • Understanding of system security, data privacy, and responsible access practices.

Benefits

  • Annual bonus eligibility.
  • Full range of benefits.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • Short-term disability coverage.
  • Long-term disability coverage.
  • 401(k) retirement plan.
  • Paid time off.
  • Paid parental leave.
  • Paid holidays.
  • Educational assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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