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Patient Account Specialist

8 hours, 6 minutes ago
United States
Full-time
Junior
Accountant
Customer and Technical Support
HIPAA
Apply Now
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised
View All Jobs 4

Description

  • Serve as a primary point of contact for patients with billing questions, payment plans, and account resolution needs.
  • Respond to inbound calls and proactively contact patients to collect past-due balances and arrange payments.
  • Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner.
  • Run monthly patient statements and coordinate with front office, insurance follow-up, and prior authorization teams to support reimbursement workflows.
  • Identify and help patients access copay assistance programs, grants, and other financial support resources.
  • Maintain accurate and timely records while following HIPAA compliance and Medicare guidelines.
  • Collaborate with internal teams to improve the patient financial experience and support department goals.

Requirements

  • 2–3 years of clerical or administrative experience in a healthcare setting, strongly preferred.
  • High school diploma or equivalent.
  • Strong understanding of coinsurance, deductibles, and copays.
  • Familiarity with payer portals such as NaviNet and Availity, as well as EOBs.
  • Experience working within HIPAA, Medicare, and insurance compliance frameworks.
  • Proficiency with Microsoft Outlook and Microsoft Office.
  • Excellent communication skills and a collaborative, proactive mindset.
  • Remote or hybrid availability with a Monday–Friday schedule during regular business hours.

Benefits

  • Pay range of $20.00–$23.50 USD per hour.
  • Comprehensive medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
  • 401(k) retirement plan with a competitive company match.
  • Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and dependent care FSA options.
  • Supplemental protection through accident, critical illness, hospital indemnity, disability, and life/AD&D insurance plans.
  • Counseling and wellness support, including free resources for emotional, physical, and financial well-being.
  • Education assistance, tuition reimbursement, certification support, and access to a CEU library.
  • Paid volunteer time off, matched charitable donations, and an employee referral bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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