FT Front Desk Coordinator

1 month, 4 weeks ago
Full-time
Junior
Customer and Technical Support
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised

Description

  • Greet patients, answer phones, and provide professional support to visitors as the first point of contact.
  • Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements and authorizations are complete.
  • Verify patient insurance, update demographic information, and collect copays accurately.
  • Coordinate patient flow and communicate with nursing staff to support a smooth and safe visit experience.
  • Maintain an organized, stocked, and welcoming front desk and reception area.
  • Support daily operations and patient record maintenance for the infusion center.
  • Flex to support other centers in the market during absences, openings, or higher-volume days.

Requirements

  • 1–3 years of front desk or administrative experience in a medical or healthcare setting.
  • High School Diploma or GED required.
  • Strong understanding of insurance verification, billing basics, and the patient intake process.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Knowledge of medical terminology and patient-facing protocols.
  • Exceptional customer service and communication skills.
  • Ability to multitask in a fast-paced environment while staying organized and accurate.
  • Quick learning agility with the ability to adapt to new processes quickly.
  • Adaptable and dependable, with willingness to support multiple centers and evolving workflows.

Benefits

  • Predictable Monday–Friday regular business hours, with rotating Saturdays.
  • Supportive, compassionate, values-driven team culture.
  • Tuition reimbursement, CEU access, and other professional development opportunities.
  • Comprehensive medical, dental, vision, and disability coverage.
  • 401(k) retirement plan with company match.
  • Paid volunteer time and charitable giving support.
  • Wellness support and counseling resources.
  • Family-building and fertility benefits, along with other supplemental coverage options.

Interested in this position?

Apply directly on the company website

Apply Now

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