Front Desk Coordinator

1 day, 8 hours ago
Part-time
Junior
Customer and Technical Support
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised

Description

  • Greet patients, answer phones, and support visitors as the first point of contact.
  • Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements and authorizations are in place.
  • Verify patient insurance, update demographic information, and collect copays accurately.
  • Coordinate patient flow and communicate with nursing staff to support a smooth and safe visit.
  • Maintain an organized, stocked, and welcoming front desk and reception area.
  • Support daily operations of the infusion center and maintain patient records.
  • Provide flexible support to other centers in the market during staffing shortages, openings, or high-volume days.

Requirements

  • 1–3 years of front desk or administrative experience in a medical or healthcare setting.
  • High School Diploma or GED required.
  • Strong understanding of insurance verification, billing basics, and the patient intake process.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Knowledge of medical terminology and patient-facing protocols.
  • Exceptional customer service and communication skills.
  • Ability to multitask in a fast-paced environment while staying organized and accurate.
  • Quick learning agility and the ability to adapt to new processes quickly.
  • Willingness to support multiple centers and adjust to evolving workflows.
  • Part-time availability for a Monday–Friday, regular business hours role with rotating Saturdays.

Benefits

  • Predictable hours with Monday–Friday regular business hours and rotating Saturdays.
  • Supportive, compassionate, values-driven team culture.
  • Tuition reimbursement, CEU access, and other professional development opportunities.
  • Medical, dental, vision, disability, and 401(k) match benefits.
  • Paid volunteer time and wellness support.
  • Family-building benefits and fertility support.
  • Comprehensive healthcare coverage, including prescription drug plans and telemedicine.
  • HSA and HRA options, dependent care FSA, and supplemental protection plans.
  • Life and AD&D insurance, counseling and wellness support, and employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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