Customer Onboarding Specialist

3 hours, 9 minutes ago
Full-time
Mid Level
Project and Program Management
ItsaCheckmate

ItsaCheckmate

ItsaCheckmate simplifies digital orders and menu management for restaurants by integrating with various platforms directly into the POS, eliminating the need for tablets and manual transfers. Operators benefit from increased order volume, reduced error...

Hotels, Restaurants & Leisure
51-250
Founded 2016
$3M raised

Description

  • Onboard locations for multiple brands and a range of assigned products.
  • Develop expertise in onboarding processes for POS systems, third-party integrations, direct ordering systems, and related tools.
  • Conduct testing and validation to confirm systems and products function correctly before deployment.
  • Communicate with clients by email or phone to discuss onboarding requirements and progress.
  • Collaborate with internal and external teams to resolve onboarding issues and deliver comprehensive solutions.
  • Create and maintain brand-specific documentation to support successful onboarding.
  • Monitor, prioritize, and manage assigned work queues to ensure timely completion of tasks.

Requirements

  • Bachelor's degree or equivalent work experience.
  • At least 3+ years of experience in client operations and relationship management.
  • Excellent communication and interpersonal skills for working with clients and internal teams.
  • Strong organizational and time management skills with the ability to manage multiple high-priority projects.
  • High attention to detail to ensure onboarding tasks are completed accurately.
  • Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting.

Interested in this position?

Apply directly on the company website

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