Customer Onboarding Specialist (India)

2 hours, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
ItsaCheckmate

ItsaCheckmate

ItsaCheckmate simplifies digital orders and menu management for restaurants by integrating with various platforms directly into the POS, eliminating the need for tablets and manual transfers. Operators benefit from increased order volume, reduced error...

Hotels, Restaurants & Leisure
51-250
Founded 2016
$3M raised

Description

  • Onboard locations for multiple brands and assigned products.
  • Develop deep expertise in onboarding processes such as POS systems, third-party integrations, and direct ordering systems.
  • Conduct testing and validation to confirm systems and products meet requirements before deployment.
  • Communicate with clients by email or phone to discuss onboarding needs and requirements.
  • Collaborate with internal and external teams to resolve onboarding issues comprehensively.
  • Create and maintain brand-specific documentation to support successful onboarding.
  • Monitor, prioritize, and manage assigned work queues to ensure timely completion.

Requirements

  • Bachelor's degree or equivalent job experience.
  • 3+ years of experience in client operations and relationship management.
  • Excellent communication and interpersonal skills with the ability to engage effectively with clients and internal teams.
  • Strong organizational and time management skills with the ability to manage multiple high-priority projects simultaneously.
  • Strong attention to detail to ensure onboarding processes are executed accurately.
  • Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting.

Interested in this position?

Apply directly on the company website

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