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Content Operations Lead

1 day, 9 hours ago
United States
Full-time
Mid Level
Operations Specialist
Technical Writing and Documentation
FTP JIRA XML
Apply Now
ITHAKA

ITHAKA

ITHAKA is a nonprofit organization dedicated to enhancing access to higher education and knowledge by providing an extensive online library of digital academic resources, including journals, books, and primary sources, while also offering research and ...

Diversified Consumer Services
251-1K
Founded 1995
View All Jobs 3

Description

  • Coordinate and support content operations workflows across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives.
  • Ensure content is received, processed, delivered, published, and maintained consistently and on time.
  • Drive improvements in content quality, metadata integrity, discoverability, and delivery outcomes.
  • Investigate, assess, and resolve content and data issues, including retrospective remediation and operational cleanup efforts.
  • Partner with platform teams, vendor teams, and other stakeholders to improve alignment and workflow optimization.
  • Serve as a subject matter expert on content operations standards and workflows.
  • Develop and maintain operational documentation, process guidance, and workflow standards.
  • Identify root causes and patterns in operational issues and implement process improvements.
  • Guide vendors and operational partners through quality standards, feedback, training, and problem-solving support.
  • Evaluate incoming content deliveries, workflow exceptions, and production risks to improve processing outcomes.

Requirements

  • Bachelor’s degree or equivalent combination of education and work experience.
  • 2–4 years of experience in scholarly publishing, digital collections, electronic publishing, archives, or related operational environments.
  • Strong understanding of content operations, digital publishing workflows, and content quality standards.
  • Experience developing process documentation, operational guidance, and workflow standards.
  • Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and shifting needs.
  • Ability to think strategically while balancing day-to-day execution.
  • Knowledge of XML, SGML, ONIX, metadata standards, content delivery workflows, or related publishing technologies preferred.
  • Experience with JIRA, Google Workspace, Microsoft Office Suite, databases, FTP, or similar operational systems preferred.
  • Ability to independently identify and implement solutions to operational challenges.
  • Ability to communicate complex ideas clearly across teams and leadership levels.

Benefits

  • Starting salary of $58,000 to $68,000 per year.
  • Medical, dental, and vision insurance.
  • Employer-paid 10% retirement contribution.
  • Paid parental and caregiver leave.
  • 22 days of paid time off, 11 paid holidays, and up to 12 sick days.
  • Wellness benefits.
  • Remote work distributed across the continental United States.
  • Reasonable accommodations during the application and hiring process.

Interested in this position?

Apply directly on the company website

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