Service Desk Technician I

46 minutes ago
Full-time
Junior
Customer and Technical Support
iT1

iT1

iT1 Source is a global IT solutions company founded in 2003, offering a wide range of services including software, hardware, training, consulting, procurement, and managed services. With a focus on data management, virtualization, connectivity, communi...

Internet Software & Services
51-250
Founded 2003

Description

  • Provide phone, email, and chat support to employees of corporate clients.
  • Troubleshoot Outlook, Microsoft Office products, and Windows operating systems.
  • Support mobile device setup, configuration, and email synchronization.
  • Reset network passwords and manage user access through Active Directory.
  • Assist with adding and changing network printers.
  • Troubleshoot VPN and remote access connectivity issues.
  • Use remote access tools to control user computers and resolve technical problems.
  • Handle 50-60 support issues per day efficiently and accurately.
  • Maintain regular attendance and follow client service expectations.
  • Follow company policies, procedures, and applicable laws while representing iT1 professionally.

Requirements

  • 1-3 years of experience in a call center or service desk environment.
  • Experience supporting Windows 7, Windows 10, and Windows 11.
  • Experience with Office 365, Outlook, Word, Excel, PowerPoint, and related Microsoft Office applications.
  • Knowledge of mobile device support, cloud data syncing, and end-user self-service tools.
  • Experience with ticketing systems such as AutoTask or similar platforms.
  • Knowledge of internet, ISP, and cable modem support.
  • Strong troubleshooting and documentation skills.
  • Experience navigating and using a knowledgebase.
  • High School Diploma or GED.
  • Strong technical, client interaction, communication, organization, time management, and prioritization skills.

Benefits

  • Health, vision, dental, and life insurance.
  • Paid vacation and paid holidays.
  • 401(k) plan with company match after 1 year of employment.
  • In-house fitness center.

Interested in this position?

Apply directly on the company website

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