Implementation and Support Specialist

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Guide new customers through onboarding and help them get up and running on the platform.
  • Perform hands-on system setup for new customer environments.
  • Import and configure user accounts, sites, and roles.
  • Import and update Safety Data Sheets (SDSs) and customer product files.
  • Work directly with customer contacts to progress onboarding tasks and resolve setup issues.
  • Track onboarding progress and maintain accurate internal records.
  • Deliver online product training sessions to customer users.
  • Respond to inbound customer support enquiries and resolve issues where possible.
  • Escalate complex technical issues to the development team when needed.
  • Participate in product testing and QA, including testing new features and releases and sharing user experience feedback.

Requirements

  • Previous experience in a SaaS customer onboarding or implementation role.
  • Strong written and verbal English communication skills.
  • Comfort working with SaaS platforms and cloud-based software.
  • Intermediate to advanced proficiency in spreadsheets and data management.
  • Strong attention to detail, especially when handling product and SDS data.
  • Proven ability to manage multiple onboarding projects simultaneously.
  • Confidence delivering training sessions to small groups of users.
  • Ability to work Monday to Friday aligned to Australian Eastern Standard Time business hours.
  • Reliable, self-managing, and effective in a remote working environment.
  • Exposure to compliance, EHS (Environmental, Health & Safety), or logistics software is preferred.
  • Experience using helpdesk or ticketing systems is preferred.
  • Experience working in a startup or AI-native environment is preferred.

Benefits

  • Permanent work-from-home setup.
  • Dayshift schedule aligned to Australian business hours.
  • Full-time employment.
  • HMO coverage.
  • Annual leave.
  • 13th-month pay.
  • Government-mandated benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Danish Speaking Jobs In Bulgaria - Work In Sofia - Fully Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Danish-speaking customer service professionals in Sofia, Bulgaria to support clients, manage account-related tasks, and deliver high-quality service in a multicultural setting.

39 minutes ago

Customer Service Representative

ShipMonk 1K-5K Air Freight & Logistics

ShipMonk is hiring a Customer Service Representative to support ecommerce and DTC merchants by managing issue resolution and coordinating across warehouse and developer teams within its fulfillment network.

E-commerce
54 minutes ago

USA Customer Support Agent (PST-EST timezone)

JobHire.AI 11-50 Software Development

JobHire.ai is hiring a Customer Support specialist to proactively guide and re-engage users during onboarding and early job search activity, improving activation, retention, and add-on revenue.

1 hour, 11 minutes ago

Customer Service Delivery Advocate

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles, complete customer paperwork, and support the car-buying experience in a customer-facing, route-based role.

1 hour, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers