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Technical Engagement Manager

2 weeks, 6 days ago
India
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
Irth

Irth

Irth Solutions is a leading provider of SaaS cloud-based asset protection solutions that focus on damage prevention, risk analysis, and network infrastructure resilience. With nearly three decades of experience, Irth Solutions offers a wide range of fe...

Diversified Telecommunication Services
51-250
Founded 1985
View All Jobs 13

Description

  • Manage end-to-end software implementation delivery, including key project deliverables for clients.
  • Meet with clients after the sale to gather data and requirements needed to customize software systems.
  • Lead business requirements sessions to evaluate priorities, feasibility, and recommended solutions.
  • Guide clients through system configuration using a Train-the-Trainer approach.
  • Translate clients’ current business processes into future-state processes within the product and identify gaps or needed features.
  • Document requirements and project artifacts such as statements of work, process flow diagrams, wireframes, and configuration documentation.
  • Partner with project managers to plan, lead, organize, and control multiple project initiatives.
  • Coordinate client enhancements, sprint planning, and communications with internal technical teams and development stakeholders.
  • Support development teams by ensuring user stories are reflected in technical design and implementation.
  • Coordinate user acceptance testing and drive sign-off for new features.
  • Serve as subject matter expert for assigned projects and assist with customer relationship management throughout implementation.

Requirements

  • 3 years of relevant experience, or 5–7 years of experience in lieu of a degree.
  • Direct customer-facing experience and implementation delivery experience.
  • Bachelor’s or master’s degree in computer science, Software Engineering, or a related field, or equivalent professional experience.
  • Strong independent decision-making, organizational, planning, and problem-solving skills.
  • Strong technical acumen and understanding of software development practices and procedures.
  • Excellent written and verbal communication skills.
  • Ability to specify technical changes to technical and development teams.
  • Ability to quickly learn new concepts and technologies and turn them into customer solutions.
  • Ability to work independently, motivate others, and maintain effective working relationships.
  • Willingness to work US Eastern time every day.

Benefits

  • Competitive pay based on experience.
  • Opportunity to be an integral part of a dynamic, growing company.
  • Work for a company that is well respected in its industry.

Interested in this position?

Apply directly on the company website

Apply Now

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