RemoteLeaf Logo
Log in Sign up

Senior Product Support Engineer

2 hours, 44 minutes ago
Singapore
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Azure CRM .NET PowerShell Salesforce SQL Windows Server
Apply Now
InvestorFlow

InvestorFlow

InvestorFlow is a leading provider of front office software applications for private equity, real estate, and hedge fund investment firms. The company offers off-platform CRM and portal solutions for firms looking to quickly establish a professional pr...

Capital Markets
51-250
Founded 2015
$30M raised
View All Jobs 5

Description

  • Diagnose, troubleshoot, and resolve complex technical issues for clients as a senior product support resource.
  • Own support cases end-to-end, including investigation, client communication, resolution, and follow-up.
  • Troubleshoot issues across application behavior, data, integrations, and system usage.
  • Document support cases, root causes, and resolutions in a structured and consistent manner.
  • Contribute to internal knowledge bases and troubleshooting guides to reduce recurring issues.
  • Proactively monitor system health and availability using established monitoring and alerting tools.
  • Respond to system alerts and anomalies in coordination with TechOps.
  • Support and validate infrastructure changes such as maintenance windows, releases, and configuration updates.
  • Participate in incident response and post-incident review activities as needed.
  • Partner with Engineering, Product, and TechOps to improve product stability and support workflows.

Requirements

  • Excellent written and verbal English communication skills.
  • Extensive hands-on product support experience with the ability to independently resolve complex technical issues.
  • Strong experience supporting .NET applications hosted on Microsoft Azure in a production environment.
  • Advanced SQL skills for data analysis, troubleshooting, and investigation.
  • Proven ability to work directly with clients and manage complex support cases.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience reviewing logs, system metrics, and error messages to diagnose issues.
  • Working knowledge of Windows Server and IIS as they relate to application support.
  • Familiarity with system monitoring and alerting tools in a production environment.
  • Experience supporting platforms in alternative assets, financial services, or other regulated industries is a plus.
  • Familiarity with Azure monitoring and logging tools is a plus.
  • Exposure to infrastructure change management or release validation is a plus.
  • Knowledge of scripting or automation for troubleshooting, such as PowerShell, is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workable

Technical Support

Workable 251-1K Internet Software & Services

Remotely is hiring a remote Technical Support professional to help users resolve product, software, and system issues while ensuring smooth customer experiences across multiple channels.

Philippines Full-time Mid Level Technical Support Engineer
$0k-$0k
0 minutes ago
PROCEPT BioRobotics

Field Support Representative - New Jersey

PROCEPT BioRobotics 251-1K Health Care Providers & Services

PROCEPT BioRobotics is hiring a remote Field Support Representative in New Jersey to provide technical support, field service, and equipment maintenance for its biomedical robotic systems supporting BPH treatment.

United States Full-time Junior Technical Support Engineer
$83k-$97k
14 minutes ago
K Group Companies

Field Service Technician II (Southeast MI)

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician II in Southeast Michigan to lead installations, configure and commission systems, and support customer training for physical security and technology projects.

United States Full-time Mid Level Technical Support Engineer
TCP/IP
14 minutes ago
Freelance Latin America

IT Support Specialist

Freelance Latin America 1-10 Professional Services

Freelance Latin America is seeking a client-focused Help Desk Technician (Level 1–2) to provide remote IT support for a growing portfolio of users and ensure smooth day-to-day operations.

Mexico Argentina Brazil Chile Ecuador Venezuela Full-time Junior Technical Support Engineer
DHCP DNS
14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers