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IT Support Specialist

1 month, 4 weeks ago
Mexico, Argentina, Brazil, Chile, Venezuela, Ecuador
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
DHCP DNS
Apply Now
Freelance Latin America

Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services
1-10
Founded 2017
View All Jobs 10

Description

  • Serve as the primary point of contact for user issues via phone and email.
  • Troubleshoot and resolve end-user issues related to Microsoft 365, including Outlook, Teams, OneDrive/SharePoint, password resets, and mailbox updates.
  • Provide support for Windows 10/11 devices, applications, user profiles, and printers.
  • Assist with remote access and basic network troubleshooting, including DNS, DHCP, WiFi, and VPN.
  • Set up and configure devices for new users, including laptops, workstations, and peripherals.
  • Document troubleshooting steps, resolutions, and updates in the ticketing system.
  • Escalate complex issues to senior technicians with clear and complete documentation.
  • Follow SOPs and service workflows to meet response and resolution targets.
  • Communicate proactively with users regarding ticket status, timelines, and next steps.

Requirements

  • 1–3 years of IT support experience, preferably in a multi-client or MSP environment.
  • Strong hands-on experience troubleshooting Windows 10/11 devices.
  • Experience supporting Microsoft 365 environments, including Outlook, Teams, OneDrive/SharePoint, and MFA basics.
  • Understanding of basic networking concepts such as IP addressing, DNS, DHCP, gateways, WiFi, and VPN.
  • Excellent verbal communication skills with a strong phone presence.
  • Strong written English skills for documentation and ticket updates.
  • Ability to manage multiple tickets, prioritize effectively, and follow through to resolution.
  • Customer-first mindset with a professional and personable approach.
  • Detail-oriented with strong documentation habits.
  • Ability to work independently and follow structured processes.
  • Availability to work Monday to Friday, 8:00 AM – 4:00 PM Eastern Time (US & Canada).

Benefits

  • Fully remote work environment.
  • Stable, long-term collaboration.
  • Clear scope of responsibilities and structured workflows.
  • Training and onboarding support.
  • Opportunity to work with international teams.
  • Exposure to modern tools and professional processes.
  • Supportive and collaborative work culture.
  • Opportunity for skill development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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