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Technical Support

2 months, 3 weeks ago
Philippines
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised
View All Jobs 22

Description

  • Respond to technical inquiries via email, chat, or phone.
  • Troubleshoot and diagnose software, hardware, or platform issues.
  • Guide users through step-by-step solutions in a clear, user-friendly manner.
  • Escalate complex issues to senior technical teams when needed.
  • Document tickets, resolutions, and ongoing concerns in support systems.
  • Assist with product testing, bug reporting, and identifying recurring issues.
  • Maintain up-to-date knowledge of product features, updates, and known issues.
  • Provide exceptional customer service and support user satisfaction.

Requirements

  • 2 to 5+ years of experience in technical support or IT service roles.
  • Strong analytical and problem-solving skills.
  • Ability to explain technical solutions in simple, understandable terms.
  • Experience using ticketing systems, help desk tools, or CRM platforms.
  • Familiarity with common operating systems, web applications, and troubleshooting methods.
  • Excellent written and spoken English communication skills.
  • Patience, empathy, and strong attention to detail.
  • Ability to work independently and manage multiple cases simultaneously.
  • Reliable and stable internet connection for remote work.
  • Full-time availability aligned with the client’s preferred time zone.
  • High level of professionalism, data security awareness, and adherence to privacy and internal protocols.

Benefits

  • Remote full-time work arrangement.
  • Compensation of up to AUD 1,500 per month, based on experience and qualifications.
  • Opportunity to work with global businesses through Remotely.
  • Meaningful work opportunity supporting offshore talent in the Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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