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Senior Product Support Engineer

4 days, 9 hours ago
Malaysia
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Azure .NET PowerShell Salesforce SQL Windows Server
Apply Now
InvestorFlow

InvestorFlow

InvestorFlow is a leading provider of front office software applications for private equity, real estate, and hedge fund investment firms. The company offers off-platform CRM and portal solutions for firms looking to quickly establish a professional pr...

Capital Markets
51-250
Founded 2015
$30M raised
View All Jobs 6

Description

  • Diagnose, troubleshoot, and resolve complex technical issues for clients as a senior product support resource.
  • Own support cases end-to-end, including investigation, client communication, resolution, and follow-up.
  • Troubleshoot issues across application behavior, data, integrations, and system usage.
  • Document support cases, root causes, and resolutions in a structured and consistent manner.
  • Contribute to internal knowledge bases and troubleshooting guides to reduce recurring issues.
  • Proactively monitor system health and availability using monitoring and alerting tools.
  • Respond to system alerts and anomalies in coordination with TechOps.
  • Support and validate infrastructure changes such as maintenance windows, releases, and configuration updates.
  • Participate in incident response, post-incident reviews, and problem/change management processes.
  • Partner with Engineering, Product, and TechOps to improve product stability and support workflows.

Requirements

  • Must be based in Malaysia.
  • Excellent written and verbal English communication skills.
  • Extensive hands-on product support experience with the ability to independently resolve complex technical issues.
  • Strong experience supporting .NET applications hosted on Microsoft Azure in a production environment.
  • Advanced SQL skills for data analysis, troubleshooting, and investigation.
  • Proven ability to work directly with clients and manage complex support cases.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience reviewing logs, system metrics, and error messages to diagnose issues.
  • Working knowledge of Windows Server and IIS as they relate to application support.
  • Familiarity with system monitoring and alerting tools in a production environment.
  • Strong documentation discipline and attention to detail.
  • Ability to collaborate effectively with Support, Engineering, and TechOps teams.
  • Experience supporting platforms in alternative assets, financial services, or other regulated industries is a plus.
  • Familiarity with Azure monitoring and logging tools is preferred.
  • Exposure to infrastructure change management or release validation is preferred.
  • Knowledge of scripting or automation for troubleshooting, such as PowerShell, is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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