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Lead Partner Success Implementation Engineer

1 hour, 18 minutes ago
Singapore
Lead
Implementation Engineer
Project and Program Management
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 134

Description

  • Lead technical guidance, troubleshooting, and platform support for partner customers after readiness.
  • Champion product enhancements by advocating for complex partner needs with engineering and product teams.
  • Own escalated support engagements, including root-cause analysis and resolution of critical issues.
  • Oversee complex implementation projects, including configuration, integrations, deployment architecture, and onboarding strategies.
  • Define readiness criteria and manage smooth handoff from implementation to steady-state support.
  • Serve as a technical liaison between Partner Success, TAM, and partner-facing teams.
  • Assess partner maturity, identify technical gaps, and help build scalable adoption plans.
  • Create and share best practices, technical playbooks, and lessons learned across partner accounts.
  • Coach Implementation Engineers and lead internal knowledge-sharing and enablement efforts.
  • Represent partner technical needs in executive business reviews and strategic planning forums.

Requirements

  • 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer-facing role.
  • Strong experience diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
  • Exceptional communication skills, including the ability to explain technical concepts to executive stakeholders and diverse audiences.
  • Proven ability to lead technical projects, influence stakeholders, and collaborate across cross-functional teams without direct authority.
  • Ability to travel up to 20% regionally, with some international travel as needed.
  • Experience partnering with channel or reseller organizations is preferred.
  • Experience in a global technology or SaaS organization, professional services, or solution delivery is preferred.
  • Deep knowledge of global partner ecosystems or channel/alliances strategy is preferred.
  • Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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