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HVAC/Telecom Field Support

1 hour ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Pearce Services

Pearce Services

PEARCE SERVICES is a leading provider of O&M services for critical telecom and renewable energy infrastructure in the U.S., offering innovative tech-enabled solutions for a variety of industries.

Construction & Engineering
1K-5K
View All Jobs 68

Description

  • Provide remote technical support to field technicians via phone, messaging, or video.
  • Guide technicians through safe, structured troubleshooting steps for HVAC and critical systems.
  • Diagnose issues with commercial HVAC equipment, including wall-mount units, split systems, package units, economizers, and controls.
  • Support troubleshooting of electrical systems, including meter usage, wiring diagrams, low-voltage circuits, alarm circuits, and remote monitoring systems.
  • Help identify issues with compressors, refrigerant circuits, and overall system performance.
  • Ask targeted, structured questions to efficiently diagnose field issues.
  • Determine when to escalate issues to OEMs, vendors, customers, or internal leadership.
  • Document support interactions clearly in ticketing and work order systems.
  • Identify recurring issues, training gaps, and process inefficiencies.
  • Contribute to SOPs, troubleshooting guides, knowledge base content, and preventive maintenance best practices.
  • Partner cross-functionally with operations, field managers, safety, quality, and training teams.

Requirements

  • 3+ years of experience in technical field support, HVAC service, telecom infrastructure, or critical facilities.
  • Strong troubleshooting experience in commercial HVAC systems, telecom shelters, CEVs, hub sites, or data center cooling/critical facility environments.
  • Hands-on experience with electrical troubleshooting and meter usage.
  • Experience reading schematics, wiring diagrams, and blueprints.
  • Knowledge of low-voltage control systems, alarm circuits, refrigerant systems, and compressor diagnostics.
  • Experience supporting or working alongside field technicians in a service environment.
  • Familiarity with ticketing systems, work orders, and documentation processes.
  • Strong communication skills with the ability to coach and guide technicians remotely.
  • Ability to prioritize and manage multiple support requests in a fast-paced environment.
  • Experience identifying trends and contributing to process or training improvements.
  • Preferred: experience with OEMs such as Bard, Marvair, Vertiv/Liebert, or Airsys.
  • Preferred: background in telecom, commercial HVAC, or data centers.
  • Preferred: experience in technical training, mentoring, or leadership roles.
  • Preferred: familiarity with remote monitoring systems and alarm diagnostics.

Benefits

  • Base pay range of $70,000 to $95,000 USD.
  • Performance and referral bonuses, plus production incentives.
  • Tool/equipment and fuel stipends, company vehicle, and per diem or other applicable compensation.
  • Comprehensive health and life insurance, including medical, dental, and vision coverage.
  • 401(k) retirement plan with employer match.
  • Paid time off, paid vacation, and paid holidays.
  • Tuition reimbursement and professional development courses.
  • Company vehicle, phone, laptop or tablet, and necessary tools and safety equipment provided for the role.

Interested in this position?

Apply directly on the company website

Apply Now

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