Senior Technical Support Engineer - Cybersecurity SaaS

1 month, 1 week ago
Full-time
Senior
Cybersecurity
Intuition Machines

Intuition Machines

Intuition Machines is a leading company in the field of Privacy Preserving AI/ML. They specialize in turning AI/ML research into platforms and services that prioritize user privacy. Their products, including hCaptcha.com, are widely used and have a sig...

Life Sciences Tools & Services
51-250

Description

  • Troubleshoot complex backend and frontend issues for enterprise customers.
  • Work with Engineering, Product, and Security teams to identify root causes and implement solutions.
  • Improve product reliability by debugging issues, prototyping fixes, and building small automation tools.
  • Apply knowledge of web security, bot mitigation, and fraud prevention to customer support cases.
  • Mentor other support engineers and help improve team processes and documentation.
  • Build strong customer relationships through clear, proactive communication.
  • Support product improvements by contributing technical insights from customer issues.

Requirements

  • 5+ years of experience in software engineering or technical support with strong coding experience.
  • Proficiency in Python, JavaScript, HTML, and CSS.
  • Experience with distributed systems, web security, and large-scale applications.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Familiarity with support systems, ticketing tools, or automation/scripting is a plus.
  • Experience with Grafana, SQL, ClickHouse, or Redash is a plus.
  • Experience supporting enterprise clients is a plus.
  • Must complete pre-employment screening, including third-party verification of work history, education, and identity.
  • Must participate in a final in-person interview and identity verification step in the candidate’s country of residence.

Benefits

  • Fully remote position.
  • Flexible working hours.
  • Opportunity to work with a globally distributed team.
  • Pleasant, modern development and deployment workflows with a ship-early, ship-often culture.
  • High-impact role with lots of users, happy customers, high growth, and cutting-edge R&D.
  • Flat organization with direct interaction with customer teams.
  • Inclusive environment committed to equality of opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Support Consultant

DotActiv 51-250 Distributors

DotActiv is hiring a remote Technical Support professional to help retail software customers around the world resolve issues, improve their experience, and keep their data-driven planning work running smoothly.

SQL Windows Server
1 hour, 54 minutes ago

Operational Solutions Engineer

Edelweiss 11-50 Media

Edelweiss is hiring Operational Solutions Engineers to help bookstores and publishers evaluate, onboard, implement, and roll out Omnibus by resolving operational and workflow challenges in close partnership with Product and Engineering.

2 hours, 5 minutes ago

AI Automation Engineer

Leadtech 251-1K IT Services

Leadtech is hiring an AI Automation Engineer to design and operate AI-driven customer support workflows, API integrations, and voice/agent automation systems that improve operational efficiency and customer experience at scale.

Generative AI GPT HTTP JavaScript JSON Postman Python REST API
2 hours, 25 minutes ago

Technical Services Engineer 2nd Shift

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Technical Services Engineer to support enterprise customers by resolving complex issues across the MongoDB ecosystem in a FedRAMP-regulated, second-shift support environment.

Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
3 hours, 54 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers