Senior Technical Support Engineer - Cybersecurity SaaS

2 months, 2 weeks ago
Full-time
Senior
Cybersecurity
Intuition Machines

Intuition Machines

Intuition Machines is a leading company in the field of Privacy Preserving AI/ML. They specialize in turning AI/ML research into platforms and services that prioritize user privacy. Their products, including hCaptcha.com, are widely used and have a sig...

Life Sciences Tools & Services
51-250

Description

  • Troubleshoot complex backend and frontend issues for enterprise customers.
  • Work with Engineering, Product, and Security teams to identify root causes and implement solutions.
  • Improve product reliability by debugging issues, prototyping fixes, and building small automation tools.
  • Apply knowledge of web security, bot mitigation, and fraud prevention to customer support cases.
  • Mentor other support engineers and help improve team processes and documentation.
  • Build strong customer relationships through clear, proactive communication.
  • Support product improvements by contributing technical insights from customer issues.

Requirements

  • 5+ years of experience in software engineering or technical support with strong coding experience.
  • Proficiency in Python, JavaScript, HTML, and CSS.
  • Experience with distributed systems, web security, and large-scale applications.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Familiarity with support systems, ticketing tools, or automation/scripting is a plus.
  • Experience with Grafana, SQL, ClickHouse, or Redash is a plus.
  • Experience supporting enterprise clients is a plus.
  • Must complete pre-employment screening, including third-party verification of work history, education, and identity.
  • Must participate in a final in-person interview and identity verification step in the candidate’s country of residence.

Benefits

  • Fully remote position.
  • Flexible working hours.
  • Opportunity to work with a globally distributed team.
  • Pleasant, modern development and deployment workflows with a ship-early, ship-often culture.
  • High-impact role with lots of users, happy customers, high growth, and cutting-edge R&D.
  • Flat organization with direct interaction with customer teams.
  • Inclusive environment committed to equality of opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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