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Director of Product, Agentic Commerce

2 months ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
E-commerce Generative AI Machine Learning SQL
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instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
View All Jobs 63

Description

  • Own the multi-year product vision, strategy, and roadmap for Agentic Commerce across Cart Assistant and third-party agent integrations.
  • Define success metrics and drive measurable impact on conversion, average order value, retention, and customer satisfaction.
  • Lead, develop, and grow a team of product managers, including operating rhythms, hiring plans, and career development frameworks.
  • Partner with Engineering, ML, and Design to ship end-to-end AI features, including experimentation, safety guardrails, model evaluation, latency, reliability, and privacy-by-design.
  • Collaborate with Retail, Partnerships/Business Development, and GTM teams to commercialize agentic solutions and drive retailer adoption.
  • Drive cross-functional alignment with senior leaders and translate complex technical concepts into clear business narratives.
  • Make principled prioritization tradeoffs in a fast-changing environment to focus on the highest-leverage work.
  • Champion responsible AI practices that produce transparent, trustworthy, and inclusive experiences.
  • Lead a cross-functional group of approximately 25 builders across the company.

Requirements

  • 10+ years of product management experience, including 3+ years managing and developing product managers.
  • Proven track record building successful consumer products at scale with deep e-commerce expertise.
  • Strong technical fluency with ML- and AI-driven products and experience partnering with engineering and ML teams on model and platform decisions.
  • Demonstrated success leading multi-quarter 0-to-1 initiatives and launching net-new products in complex enterprise, B2B2C, and/or marketplace environments.
  • Excellent written and verbal communication skills with the ability to simplify complex topics for senior leaders and drive organizational alignment.
  • Evidence of hiring, developing, and retaining high-performing product managers and building inclusive, high-trust team cultures.
  • Experience defining and improving business outcomes using clear metrics, experimentation, and data analysis, including partnering with Analytics and using SQL or comparable tools.
  • Bachelor’s degree in a relevant field such as Computer Science, Engineering, Business, or Data Science, or equivalent practical experience.
  • Hands-on experience building generative AI and/or conversational commerce products is preferred.
  • Background in food or grocery technology and familiarity with retailer e-commerce ecosystems is preferred.
  • Marketplace experience balancing the needs of consumers, shoppers, retailers, and brands is preferred.
  • Experience building for both enterprise retail customers and end consumers (B2B2C), including co-developing and commercializing solutions with partners, is preferred.
  • Knowledge of LLM evaluation, prompt design, safety guardrails, and responsible AI practices is preferred.

Benefits

  • Remote Flex First work policy with flexibility to work from home, an office, or another location.
  • Highly market-competitive compensation based on work location.
  • Base salary range of $291,000-$307,000 USD for CA, NY, CT, and NJ; $279,000-$294,500 USD for WA; $266,000-$281,000 USD for select states; and $242,000-$255,500 USD for all other states.
  • Eligible for a new hire equity grant and annual refresh grants.
  • Benefits offerings available through Instacart’s employee benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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